Job Description

Our mission:

Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle strategic, technological, and organizational challenges.


We are committed to providing our team members with a career that promotes both personal and professional growth. We support their skills development and offer them genuine career advancement opportunities.


As a

Business Support Analyst

at Ivy Partners, you will:

Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation Escalating issues to third-line support when necessary Delivering training and coaching to users of the supported applications Staying informed about current and upcoming changes to applications and related business processes Developing strong relationships with users to better understand their needs and expectations Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams Maintaining clear documentation of support-related processes, tasks, and procedures

About you!

University degree in technology or a related discipline, preferably with a focus on finance Relevant professional experience within asset management or the banking industry Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX Demonstrated experience in application support; solid expertise in SimCorp OMS / book of record would be a strong asset Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities Knowledge of ITIL best practices is an advantage Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership Excellent communication skills, with the confidence to interact with stakeholders at all levels Full professional proficiency in English and a good level of French are required Team-oriented and comfortable collaborating with colleagues across different locations

Why join Ivy Partners?

We are committed to:

Taking care of our team members |

We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally

Creating a climate of trust |

Working with us means building a relationship based on transparency, professionalism, and commitment.

Encouraging innovation |

We combine technology and creativity to achieve impactful digital transformations. *

Upholding our responsibilities |

The collective is at the heart of our actions, and we strive to make a positive impact.