Job Description

Join us and shape the future of hospitality today!
EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.
We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.
The Growth Office Marketing department mission is to co-create an environment for EHL units and marketers to succeed in their business growth objectives. They aim at strengthening EHL's core business, co-creating a marketing tool kit for success, aligned with EHL group's business growth objectives by using market intelligence, brand management, product & services development, and performance marketing.
To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.
CRM Manager
The mission of the CRM Manager is tomaximize & improve CRM usage among Business Units to align procedures and way of working. Define scalable and transverse CRM strategy and set up data foundations to help business decision making.
What will you do?

• Drive writing and implementation of scalable CRM strategy.
• Conduct business analysis with units to understand, optimize and turn standard operating procedures into a CRM roadmap.
• Assess the current CRM situation, including existing processes, data quality, user adoption levels, system integration, and overall performance metrics.
• Set governance on CRM reporting on contact engagement over time to measure the effectiveness of marketing efforts.
• Develop and deliver CRM reporting & dashboards.
• Train and keep the group's CRM skill set up to date.
• Explore and propose new functionalities.
• Support transversal marketing needs.

Who you are?

• You have a Master's degree in a related filed.
• You have a CRM certification (HubSpot is a plus) and an analytics certification.
• You have minimum 5 years of relevant experience in a similar position.
• You have an extensive analytics portfolio and excellent analytical skills.
• You are fluent in English and in French (C1), other language is considered a plus.
• You have strong project management and data management skills.
• You are good at interacting with multiple stakeholders.
• You have a structured approach to problem solving.
• You have excellent communication skills.
• You are eager to learn and explore technical trends.

What we offer?
We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.
We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.
We offer you the opportunity to make a tangible impact on our students', staff and partners' experience as well as contribute to the growth of our institution.
You will enjoy being part of a passionate, multidisciplinary and talented team.
Due to the summer holidays, our school will be closed for three weeks. Consequently, the processing of applications will take longer than usual. We will reopen on August 11, 2025. jid9c770e0afr jit0729afr