Job Description

Position Overview
We are looking for a Croatian-speaking Customer Service Representative to join our on-site team in Sofia. In this role, you will be the first point of contact for customers, delivering outstanding support and ensuring a smooth and positive customer experience across multiple channels.
Key Details

• Language: Croatian (Native) + English (B2)
• Location: Sofia, Bulgaria
• Work Model: On-site
• Start Date: 2 February 2026
• Working Hours:

• Monday to Friday: 09:00 - 23:00 (shift based)
• Saturday & Sunday: 10:00 - 19:00 (shift based)
• Training:

• 3 weeks training + 1 week nesting (fully paid)

What You Will Do

• Support customers via phone, email, and chat, ensuring timely and effective resolutions.
• Build strong knowledge of products and services to confidently answer customer questions.
• Act like a problem-solver--gather information efficiently and deliver clear solutions.
• Maintain a friendly, empathetic, and professional communication style in every interaction.
• Collaborate with colleagues, share ideas, and contribute to a positive and engaging workplace culture.

What You Bring

• Native-level Croatian and at least B2 English (spoken & written).
• Previous experience in customer service is a plus.
• Comfortable using MS Office.
• Organized, precise, and able to multitask independently or within a team.

What We Offer

• Gross Salary: 1,793.40 EUR
• Monthly Performance-Based Bonuses
• Additional Benefits:

• Monthly transportation / internet allowance: 50 BGN net
• Extra pay for night hours
• 500 BGN bonus for important life events (marriage, birth/adoption, graduation)
• Medical plan (health & dental care)
• Life insurance
• Multisport card (co-financed)
• Discounts on various goods and services
• Fully paid initial training and onboarding
• Ongoing learning & development programs
• Modern office location with easy access to public transport

Note: Relocation support details will be shared during the recruitment process.

Skills Required