Customer Care Coordinator KA (Exp/Imp) m/f/d Job in Ocean Network Express

Customer Care Coordinator Ka (exp/imp) M/f/d

Pratteln, BL, CH, Switzerland

Ocean Network Express

1 Current Job Openings

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Job Description

CUSTOMER CARE COORDINATOR KEY ACCOUNT (EXPORT/IMPORT) m/f/d

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.

Smooth customer and service oriented performance for designated clients Active communicator with international internal as well as external stakeholders Escalation point for enquiries or complaints Liaise cross functionally to overcome operational issues Ensure compliance with company rules Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

A minimum of 2 years of professional shipping experience preferably within Customer Service Import and/or Export Distinct customer and service focus Persuasive, target and result oriented High attention to detail and accuracy Advanced skills in Google applications and a strong administrative focus Business fluent in English and local language Strong digital orientation and growth mindset Teamwork and high engagement level

WHAT WE OFFER

Modern workplace Mobile working possibilities (1 day per week) Open communication and innovative collaboration Career & development opportunities

Located in the office in Basel/Pratteln.

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