Job Description

Give support and service to all internal and external customers: interacting with sales force, distributors, sales team and all internal offices to share and grant correct flow of all information about Clients.

CORE ACTIVITIES:

PRESALES:

Samples: Order supervision, shipment follow-up Communication: Pricelist Support during collection presentation

DURING SALES CAMPAIGN:

Monitoring daily incoming collection orders; Checking of order notes, typologies, delivery terms, invoicing data and destinations; Opening new customers checking reliability with Credit DPT and Sales Team; Updating existing customers master database;

POST SALES CAMPAIGN:

Checking orders: originals, priorities, delivery address and commissions; Monitor missing originals orders; Preparation of CSV File and EDI; Filing original orders; Send order confirmations; Managing shipments for assigned portofolio (i.e. prebolle, proforma invoice); Managing master instructions in order to satisfy key customer and Department store special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved; Dealing with all the procedures in order to solve claims, return and substitution request and credit notes; Verify commercial conditions versus order exchange, defected items procedure, mark down contribution; Reorders: verify payment terms, commercial condition, release good for shipments and follow the delivery flow; POP Materials (i.e. window display, catalogues, special event kits, shopping bags, ect.) Shipments recap for agencies; Credit and blocks status; Analysis on particular commercial request with support of CS Managers;

OTHERS:

Interacting with agents, distributors and Sales team to exchange information about customers and market situation; Direct interaction with customers in order to verify delivery status, advance and postpone shipments and to solve any particular issues as quickly as possible; Support to final customer claims; Managing and support develop of new Business Model: Push Model, Concession, Consignment and International Channel

Requirements

Education: at least High School Diploma Languages: fluent English (both written and spoken). German will be considered as a plus PC Skills: very good in Excel, experience with AS400 will be a plus Proactively works, problem solving mind-set, positive attitude

Benefits

An International, fresh and dynamic working environment Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility; Training & Development platform and paths Discount on our products both online and in stores




Don't miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we're a good match for you? Apply now to be part of our family!