Job Description

Customer Service Specialist - Riri Zippers W/M

We are currently looking for new talent to strengthen our team at our MENDRISIO site!

Your Responsibilities:

Responsible for order management from sales order entry to delivery and invoice dispatch Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests Manage customer claims such as picking errors, damaged goods or pricing discrepancies Daily contact with the production department concerning the production and delivery timeline information Daily contact with the R&D department concerning the Product Customization Daily contact with the Quality department concerning damaged goods claims Coordination of deliveries in collaboration with the logistics department

Your Profile:

Commercial education 5 years' experience in customer service within an international company is highly recommended Experience in the Fashion/Luxury Customer service dpt. is a plus Excellent communication and organizational skills Strong customer orientated personality Fluent in both French and English is mandatory German knowledge is considered a plus Knowledge of AS400 and SAP is preferred


Contact : melanie.deamorim@oerlikon.com

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes. Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.



Oerlikon is an Equal Opportunity Employer. If you'd like more information on your EEO rights under the law, please click here Know Your Rights.



If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.



Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Learn more about Oerlikon: https://www.oerlikon.com/en/brands/

EQOM

Agencies:

Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon's terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.