Job Description

Job Title Customer Service Support Officer with Italian, French and German (m/w/d)

As a Customer Service Support Officer (m/f/d), you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations for our customers in the French-speaking part of Switzerland (Romandie).
You will be part of the Customer Care Center team Alps (CH & AT) and report to the Customer Care Center Manager Alps.
Your responsibilities:
Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers
Actively supporting our team by providing telephone and digital assistance to our demanding customers in French (main responsibility) Italian and German (secondary responsibility)
Collaborating with our service managers and the contracts department
Invoicing and booking of service orders
This job is a great fit for you if you have:
Excellent written and spoken communication skills in French (main language) and Italian. Good understanding of German is also required
A solid commercial background and hands-on experience in customer service
Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
An independent, structured, and customer-oriented approach combined with excellent communication skills
High level of flexibility, commitment, and a hands-on mentality
A conscientious, responsible, and above all team-oriented working style
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
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Skills Required