Customer Success Manager
Job Description
Overview
Our client is hiring a Customer Success Manager to take ownership of post-sales relationships, ensuring customers achieve measurable outcomes, adopt solutions effectively, and renew successfully. The role requires a strong, consultative relationship-builder who can operate across technical and commercial stakeholders while driving long-term value and account growth.
Key Responsibilities
Act as the primary point of contact for assigned customers across the full lifecycle
Lead onboarding, implementation coordination, and product adoption initiatives
Understand customer objectives and workflows to deliver outcome-focused value
Monitor account health, usage trends, risks, and expansion opportunities
Run regular business reviews and performance check-ins with stakeholders
Provide structured feedback to product and engineering teams
Support renewal and expansion activities in partnership with sales
Develop best-practice materials, training content, and user enablement resources
Candidate Profile
Experience in Customer Success, Account Management, or client-facing delivery roles
Strong relationship-building, communication, and stakeholder management capability
Comfortable working across technical, operational, and commercial user groups
Organised, structured, and dependable, with strong ownership habits
Able to balance customer advocacy with business and commercial objectives
Skills Required
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Job Detail
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Job IdJD1926635
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGenf, Switzerland
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EducationNot mentioned