Customer Support Agent
Zürich, ZH, CH, Switzerland
Job Description
Relai is on a mission to simplify Bitcoin saving and investing. As Europe's fastest growing Bitcoin-only investment app, we're rapidly scaling and to support this growth, we're building a lean and high-performing finance team ready to drive impact.
We are looking for a detail-oriented and proactive Customer Support Specialist who will assist our customers, troubleshoot issues, and ensure every interaction reflects our commitment to excellence. This is a hands-on opportunity to improve financial systems in one of Europe's most exciting Bitcoin companies.
What You'll Do
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Respond to customer inquiries in a professional and timely manner. Troubleshoot issues and guide customers through solutions in a clear and friendly way. Collaborate with internal teams to resolve complex cases and escalate when needed. Contribute to improving support processes, FAQs, and internal documentation. Act as a voice of the customer by reporting recurring issues and suggesting improvements.
What You Bring
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At least 1 year of experience in a customer support role. Excellent communication skills in English (both written and spoken). German language skills are a plus. Strong problem-solving abilities with a customer-first mindset. Ability to work independently, manage multiple requests, and stay organized under pressure. Interest in Bitcoin and AI is a plus.
What You'll Get
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100% remote work
- Join a fully remote, flexible team working across Europe.Relai provides you with
the latest MacBook laptop and an iPhone to ensure smooth and effective work.Competitive salary + employee participation
- We grow together.0% fees on Bitcoin purchases at Relai
- Stack sats with ease. *Meaningful perks
- Blinkist, Spotify, and Netflix subscriptions on us.
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Job Detail
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Job IdJD1700165
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationZürich, ZH, CH, Switzerland
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EducationNot mentioned