Job Description

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
Are you passionate about turning data into actionable insights? As a Data & Service Performance Analyst, you will analyze and report on service performance, maintain SLA/OLA visibility, and support incident and escalation analysis. Your work will enable data-driven decisions that improve service quality across the organization.
YOUR CHALLENGE:Monitor SLAs, OLAs, and KPIs to ensure service performance Support root cause analyses for performance-related incidents Prepare reports, dashboards, and insights for stakeholder reviews Develop and maintain dashboards using tools like Power BI Ensure data quality and KPI consistency across all services Analyze customer feedback to identify improvement opportunities Support and document escalation processes, including integration into dashboards


YOUR SKILLS:2-4 years of experience in service reporting, analytics, or IT operations Strong skills in Excel, Power BI, and data visualization tools Familiarity with SLA/OLA metrics and ITSM tools Analytical mindset with strong attention to detail Experience with incident tracking, escalation, or service review processes Excellent written and verbal communication in German and English (other Swiss national languages a plus)

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with Advance - Gender Equality in Business. We've also been awarded the Swiss LGBTI label and Fair-ON-Pay Advanced certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future!
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Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
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