Job Description

Job Summary:

We are seeking an experienced Senior Desktop Support Engineer to join our IT team. The successful candidate will provide advanced technical support for our desktop infrastructure, ensuring high-quality service to our end-users. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

1. Advanced Troubleshooting: Diagnose and resolve complex desktop issues, including hardware, software, and network-related problems.

2. Technical Support: Provide expert-level technical support for desktop hardware, software, and peripherals.

3. Desktop Management: Manage and maintain desktop images, profiles, and configurations.

4. Service Management: Manage IT service requests, incidents, and problems using a ticketing system.

5. Collaboration: Work with cross-functional teams to resolve technical issues and implement new technologies.

6. Documentation: Maintain accurate documentation of technical issues and resolutions.

7. Knowledge Sharing: Share technical knowledge and best practices with junior team members.

8. Proactive Maintenance: Perform proactive maintenance and monitoring to prevent issues and ensure system availability.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or related field.

2. Minimum 5-7 years of experience in desktop support, with a focus on advanced technical skills.

3. Strong knowledge of desktop operating systems (Windows, macOS, Linux).

4. Experience with desktop management tools (e.g., SCCM, Intune, JAMF).

5. Excellent problem-solving, analytical, and communication skills.

6. Ability to work in a fast-paced environment and prioritize multiple tasks.

7. Strong customer service skills and a customer-centric approach.

Job Type: Fixed term

Work Location: In person