Job Description

Career Area: Sales
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Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Us:
With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Caterpillar does business on every continent, principally operating through three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and providing financing and related services through our Financial Products segment.
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Caterpillar has an exciting leadership opportunity for a Director of Orders Management & Operations for our Global Planning & Demand Management group, a position to be based in Geneva, Switzerland.
The Global Planning and Demand Management group is part of Caterpillar's Strategic Procurement and Planning Division which is responsible for designing, developing, and connecting world-class capabilities to create value across the entire ecosystem - from the supply base through our manufacturing process - to connect with our dealers and customers.
This Director of Orders Management & Operations will lead a global team working across the enterprise and dealer network to achieve customer and business requirements.
While this role will be based in Geneva, Switzerland it will lead a team of roughly 100 primarily in Geneva, India, Brazil and the U.S.
What you will do:

• Manages order management process and operation including data, workflow, compliance, product configuration and dealer communications on available product options.

• Provides service and support to a global dealer network as it relates to orders processing and managment.

• Maintain machine configuration and price list updates.

• Drive innovation and continuous improvement to improve the overall order management process, reduce grief, and improve ease of doing business with.

What you will bring (Skills):
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.

Decision Making and Critical Thinking:
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Analyzes and discusses alternatives with multiple stakeholders.
• Monitors developments in critical-thinking and decision-making models for potential use by organization.
• Coaches others in decision-making models, processes, and practices.
• Anticipates special issues and considerations for effective decision-making during a crisis.
• Shares experiences regarding optimal timing and circumstances for refraining from or making decisions.
• Differentiates between content and context of a decision.

Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Problem Solving:
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

Project Management:
Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

• Champions organization's project management methodology, tools, and techniques.
• Manages multiple high-risk, high-cost projects involving multiple stakeholders.
• Coaches others in open communication among project stakeholders.
• Monitors major projects for critical path and actual status versus planned.
• Consults on project planning and management of high-risk, high-impact projects.
• Monitors industry for fresh approaches and tools for project management.

Additional Details:

• Relocation is available for those who qualify.
• Sponsorship is not offered for this position.
• This position is eligible for stock or other equity grants pursuant to Caterpillar's long-term incentive plan.

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Posting Dates: July 11, 2025 - July 30, 2025
Caterpillar is an Equal Opportunity Employer.
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