Job Description

Our client, a global leader in the healthcare industry, specializes in delivering high-quality products and services to customers worldwide. With a commitment to innovation and customer satisfaction, our client continues to grow and offer exceptional solutions to pharmacies, drugstores, and field forces. We are currently seeking a Customer Service and Administrative Support to join their team in Zug.
Entry position in
Administrative Support for KAM, Customer Service and Office Management
Your tasks

• Customer Service Management:

o Handle customer inquiries (phone/email) from pharmacies, drugstores, and field forces
o Process customer orders and ensure timely delivery in collaboration with logistics.
o Manage EDI order systems and resolve delivery issues
o Process customer complaints and forward to relevant departments
o Document communications in CRM and SAP systems
o Generate credit notes and archive business transactions

• Key Performance Indicators (KPIs) and Reporting:

o Collaborate on customer service KPIs like order availability and on-time delivery

• Compliance and Documentation:

o Manage GMP-related documentation
o Ensure compliance for sample requests from doctors

• Special Projects and Administrative Support:

o Assist with onboarding new hires and administrative tasks like ordering office supplies and business cards
o Maintain employee lists and mail distribution lists
o Support sales communications
o Support invoice management
Your Profile

• You are a student or are looking for a first working experience
• Willing to gain experience in customer service, preferably in the healthcare or pharmaceutical industry
• Excellent organizational skills and attention to detail
• Strong communication skills in both written and verbal English, German and French
• Ability to handle multiple tasks and priorities in a fast-paced environment
• A proactive approach to problem-solving and process optimization

Why Join Our Client: This is an exciting opportunity to work for a globally recognized company where you will be part of a dynamic and supportive team. Our client offers a collaborative work environment and the chance to make an impact in a rapidly evolving industry.
Your application Please apply online. For more information about the position, feel free to contact your Gi consultant: Marta Castellano, MSc Biochemistry (marta.castellano@gigroup.com; +41 76 342 57 90).

Skills Required