French Speaking Customer Support Agent
Job Description
Customer Support Agent (On-site - Porto)
We're hiring Customer Support Agents to join an international customer service operation supporting telecom products and services. This role is for candidates who enjoy helping people, solving problems, and working in a structured, team-oriented environment. No previous experience is required -- full training is provided.
Youll assist customers across multiple channels with topics such as subscriptions, billing inquiries, technical troubleshooting, and general account questions, ensuring a smooth and positive customer experience on every interaction.
How to Apply
Send your CV to or Use Application Form
What you'll do
- Handle incoming customer calls and service requests
- Welcome and guide customers with clarity and professionalism
- Provide personalized solutions based on customer needs
- Accurately document interactions using internal systems
- Collaborate with teammates to maintain service quality
- Native or C2 level French
- Good communication skills and customer-focused mindset
- Comfortable with rotating schedules (Mon-Sat, 7:00-19:00)
- Base salary: 930EUR x14
- Meal allowance: 9EUR/day
- Performance bonus (up to 100EUR x12)
- Private health insurance after 4 months
- Transportation reimbursement (up to 40EUR)
Skills Required
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Job Detail
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Job IdJD1954938
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFreiburg, Switzerland
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EducationNot mentioned