Job Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Customer Support Representative for the leading booking site specializing in car rentals, based in the picturesque setting of Greece. In this role, you will be pivotal in assisting German-speaking customers navigate the booking process, ensuring they have a smooth and enjoyable experience during their travels.
Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding car rental bookings, services, and inquiries.
• Respond to customer questions with professionalism and efficiency, providing accurate information about car rental options and policies.
• Effectively handle customer complaints and issues, striving to resolve them in a manner that ensures high satisfaction.
• Document customer interactions in our CRM system, contributing to continuous improvement of our service delivery.
• Collaborate closely with the operations team to ensure seamless coordination and service delivery.
• Stay informed about the latest offers, promotions, and industry trends related to car rentals to provide informed assistance.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service or support roles, particularly in the travel or car rental industry, is highly preferred.
• Strong communication skills with a friendly and professional demeanor.
• Excellent problem-solving abilities and a proactive approach to customer inquiries.
• Familiarity with customer service software and CRM systems is beneficial.
• A team-oriented mindset with the ability to work independently.
• A passion for helping customers and a desire to work in an exciting travel industry within beautiful Greece.

Benefits * Competitive Monthly

• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Skills Required