Job Description

German Customer Support Specialist
Position: German Customer Support Specialist
Location: Lisbon (Santos) - On-site
Start Dates: 2 February 2026 | 16 February 2026
Working Schedule
Rotative shifts
Monday - Sunday, between 08:00 - 00:00
Shuttle service provided for late shifts

We are looking for a German-speaking Customer Support Specialist to join an international team supporting a global Video Streaming Platform.
You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent user experience.
Requirements
German: Native or near-native level
English: Minimum B2 level (mandatory for all positions)
EU ID, Residence Card, or Certificate of Protection (issued later than March 2022)
Customer-oriented mindset
With or without previous customer support experience
Offer & Benefits
Base salary (no experience): 15,260EUR gross/year
Possible signing bonus: 2,000EUR - 2,500EUR
Monthly language bonus: 235EUR - 360EUR (depending on experience level)
Stable long-term project in a multicultural environment
Relocation & Support
For candidates relocating from outside Continental Portugal:
Full bureaucratic support to obtain NIF & NISS
Assistance with housing search according to candidate needs
Relocation bonus: 2,500EUR gross, paid with the first payroll cycle
For candidates already in Portugal (100 km or more from Lisbon):
1,500EUR gross relocation support
Interested candidates are welcome to apply their CVs in English.

Skills Required