Job Description

Mercier Consultancy MD is proud to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious Swiss telecom company. This position is based in Greece and is perfect for individuals looking to advance their careers in customer service within the telecommunications sector. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers with their inquiries and providing them with top-notch support.
Key Responsibilities

• Deliver excellent customer service to German-speaking clients through phone, email, and live chat.
• Assist customers with inquiries related to telecom services, billing, and account management.
• Effectively resolve customer issues and complaints to ensure satisfaction.
• Document all customer interactions and issues in our CRM system for accurate tracking and follow-up.
• Collaborate with other departments to address complex inquiries and enhance overall customer experience.
• Stay informed about the company's products, services, and promotions to provide accurate information to customers.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service, ideally within the telecommunications industry.
• Strong communication and interpersonal skills with a customer-centric approach.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience with CRM systems and telecom tools is an advantage.
• A positive attitude and a proactive approach to problem-solving.
• Willingness to embrace a new cultural experience while working in Greece.

Benefits * Competitive Monthly Salary

• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...

Skills Required