Job Description

Accommodation is provided at a low cost.

Front Office & Reservations Supervisor (m/f/d)

Location:

Dorfstrasse 40, 9108 Gonten

Are you ready for a new challenge in a vibrant, forward-thinking hospitality team? Nestled in the heart of the scenic Appenzell region, our resort combines the charm of a traditional alpine setting with modern Swiss luxury. With a 3-star, a 4-star, and an upcoming 5-star hotel under one roof, this is your chance to help shape the future of a first-class destination.

As

Front Office & Reservations Supervisor

, you'll play a key role in delivering exceptional guest experiences and driving operational excellence.

Your Responsibilities

Ensure the smooth running of day-to-day reception shifts (early and late) Oversee front office procedures, identify challenges, and provide hands-on support to the team Train and onboard new team members and interns Handle complex guest complaints, perform root cause analysis, and support service recovery Support the Front Office & Guest Relations Manager in continuous improvement initiatives Act as Night Auditor cover when required, including night shifts and daily closures Manage and enter room reservations in the Property Management System (PMS) Communicate booking and guest-related information across all relevant departments

Your Profile

Prior experience as a Front Office Supervisor, ideally in a 5-star hotel environment Strong organisational skills with a service-oriented mindset Emotionally intelligent, solution-focused, and proactive Confident under pressure and comfortable making decisions Excellent interpersonal and negotiation skills Fluent in German and English (spoken and written); other languages are a plus Well-presented, with a professional and polished appearance Enjoys working with numbers and data

What We Offer

A unique opportunity to be part of a luxury resort launch featuring two renowned international hotel brands Work and live in the picturesque Appenzellerland, ideally located between Zurich and St. Gallen Above-average salary and benefits 50% discount in our in-house restaurant Preferential rates for stays at HotellerieSuisse partner hotels Appenzell employee discount card Access to a modern team lounge with excellent catering and relaxation spaces
Job Type: Full-time

Pay: CHF58'000.00 - CHF65'000.00 per month

Application Question(s):

What's your earliest start date? What's your email and phone number to be used in a potential interview? What's your level of German? What's your level of English? Are you happy working as a replacement for the Night Auditor and in his absence doing the night shift including daily closing? What is your expected annual salary (CHF) brutto including the 13th month? Are you happy working onsite near st gallen in Switzerland?
Work Location: In person