Job Description

Introduction


Unilabs is the largest provider of medical laboratory diagnostics for prescribers and hospitals in Switzerland and employs around 800 people.


Your Tasks

IT Incident Manager (Primary):

+ Own and operate the

Incident Management process

, ensuring timely resolution of IT issues
+ Act as the

Incident Manager

, leading critical incident bridges and communications
+ Ensure proper logging, categorization, prioritization, and closure of incidents
+ Coordinate with Service Desk, Infrastructure, and Application teams for triage and escalation
+ Monitor incident trends and drive

problem identification or known error creation

+ Track SLA compliance and provide

incident metrics and dashboards

to stakeholders
+ Conduct

post-incident reviews

and ensure lessons learned are documented and actioned

IT Change Manager (Secondary):

Chair or coordinate

Change Advisory Board (CAB)

meetings Review, assess, and approve change requests based on impact, urgency, and risk Ensure that change documentation is complete, including test plans, back-out plans, and business justification Monitor change success rates, backouts, and

Post-Implementation Reviews (PIRs)

Align change activities with compliance, audit, and business continuity requirements
Your Profile

Must-Have:

5+ years of experience in IT service management, preferably in Incident or Change roles Strong knowledge of

ITIL v4 framework and certification

Hands-on experience managing major incidents and coordinating across IT domains Experience with ITSM tools (e.g.,

ServiceNow, ConnectWise

) Demonstrated ability to lead change governance and CAB processes Excellent communication and stakeholder management skills, including senior leadership

Preferred:

Experience in environments with

DevOps

or

Agile

practices Prior exposure to cloud-based infrastructure and hybrid IT models

Soft Skills:

Strong facilitation and conflict-resolution abilities Analytical mindset with attention to detail Collaborative and able to work cross-functionally Process-oriented with a drive for continuous improvement
We Offer

An exciting and dynamic work environment with a lot of internationality Taking responsibility and unfolding your potential A positive working atmosphere with a partnership and appreciative corporate culture Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group

Send this ad to a friend