Job Description

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We are looking for an IT Service Operator to join the Servicedesk & Monitoring team of our client.
You will be involved in the following areas:

• Central monitoring of national ICT and infrastructure services as well as all programs with various distribution channels at the beginning, middle, and end of the teams.

• Global coordination and safeguarding of service support processes with subsidiary support units and external suppliers.

• Incident, change, access, and event management, including their documentation in the service management system.

• Implementation of initial continuity measures for broadcasting and broadband services, and transfers to internal teams or external partners.

• Coordination and communication of troubleshooting measures in case of major incidents with national impact and their follow-up.

• Quality assurance in the failure process.

• Completed apprenticeship in IT, electronics, or electrical engineering.

• In-depth knowledge and interest in ICT and/or broadcasting are desirable.

• Strong communication and coordination skills in dealing with business partners, suppliers, and customers.

• Language skills in German and English; knowledge of another language is an advantage.

• Willingness to work shifts, weekends, and be on call.

• Practical and theoretical knowledge of ITIL in the field of service support and operations.

• An extremely stimulating and collegial environment

• Very flexible working hours

• Remote work possible outside of posted work

• Employment conditions according to the CCT, such as 40 hours per week, minimum 27 vacation days, 18 weeks of maternity leave, and 4 weeks of paternity leave, etc.

• Attractive allowances

• Comprehensive training and onboarding

• Affordable internal cafeteria