Job Description

Akkodis is a global player in engineering, IT and a leader in smart industry.
With a presence in 30 countries, our 50.000 experts combine technological expertise and sector knowledge to build a sustainable future, driven by a culture of inclusion and diversity.
Akkodis is the technology brand of The Adecco Group (TAG). |||CompanyDetail|||
Main Duties:
Incident Management:

• Respond to incoming calls, emails, and tickets; diagnose and resolve hardware/software issues at 1st and 2nd line levels.

Service Request Fulfilment:

• Handle user requests for new services or modifications

Escalation:

• Identify complex issues and escalate when required.

System Monitoring:

• Monitor IT systems and applications to ensure optimal performance.

Documentation:

• Maintain accurate records of incidents, resolutions, and updates in the ticketing system.

User Training:

• Provide guidance and training on IT systems and applications.

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Acts as the first point of contact for IT-related issues, providing technical support to end-users and escalating complex problems when necessary.
This role ensures smooth IT operations by resolving incidents promptly, maintaining system performance, and delivering excellent customer service.
Experience:

• 4-5 years in IT support or service desk roles.

Technical Skills:

• Windows OS, Linux troubleshooting
• Active Directory, O365 administration
• Hardware: PCs, laptops, printers, peripherals.
• Networking: TCP/IP, DNS, DHCP, VPN troubleshooting
• Ticketing systems: Incident, Service Request
• Remote support tools: RDP / SCCM

Soft Skills:

• Analytical Thinking: Diagnose and resolve complex issues.
• Communication: Clear interaction with end-users and escalation teams.
• Customer Service Orientation: Professional and empathetic approach.
• Time Management: Prioritize multiple tickets effectively.

Certifications:

• ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus

Languages: * French C1, English B2
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Skills Required