Job Description

The Junior Manager, Regional Business Optimization & Customer Implementation is responsible for providing project support and coordination during customer onboarding activities. This role focuses on delivering defined tasks, maintaining documentation, and supporting stakeholders to ensure smooth project delivery.


The position can be based in Switzerland, Germany, Czech Republic or Netherlands.

How you will contribute:

Customer Implementation Support

Assist in the coordination of customer implementation projects, ensuring tasks are completed on time. Prepare project status updates for Managers and Sr. Managers. Support post-implementation reviews by collecting feedback and lessons learned.

Project Management Support

Maintain project trackers and documentation for assigned projects. Prepare project status updates for Managers and Sr. Managers. Support post-implementation reviews by collecting feedback and lessons learned.

Continuous Improvement

Contribute observations and suggestions for improving project delivery processes. Support automation and digitization activities as directed.

Training and Development

Assist in preparing training materials for DP World branches, customers, and suppliers. Participate in training sessions to build knowledge of implementation processes.

Data Analysis & Reporting

Gather and validate project data for reporting purposes. Provide basic analysis to support KPI tracking and performance reporting.

Your key qualifications:

Bachelor's degree in Business, Logistics, Supply Chain, or related discipline. 2-4 years of experience in logistics, supply chain, or customer service roles. Basic knowledge of freight forwarding operations and customer onboarding. Familiarity with project management principles is an advantage. Strong skills in Microsoft Office (Excel, PowerPoint, Word); Power BI a plus. Good written and verbal communication skills. Detail-oriented, organized, and eager to learn. Ability to work collaboratively in cross-functional teams. Fluent in English; additional European languages an advantage.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.



With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.



We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.



What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.



DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.



We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.



The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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