Job Description

The Manager, Regional Business Optimization & Customer Implementation is responsible for managing assigned customer onboarding projects, ensuring operational readiness and smooth transition into DP World's European freight forwarding services. The role focuses on the execution of implementation plans, coordination of stakeholders, and ensuring customer requirements are met within defined scope and timelines.


The position can be based in Switzerland, Germany, Czech Republic or Netherlands.

How you will contribute:

Customer Implementation Management

Manage assigned customer implementation projects from contract award through go-live. Execute detailed implementation plans, aligned with contractual and operational requirements. Coordinate with internal functions (operations, IT, commercial, GSC) to deliver on customer needs. Support system integration activities (EDI/API), testing, and validation Document SOPs, process flows, and reporting for assigned accounts.

Project Management

Monitor timelines and milestones for assigned projects. Track and report project progress, highlighting risks and issues for escalation. Provide end-of-project documentation, including lessons learned and recommendations.

Continuous Improvement & Optimization

Identify process issues within assigned projects and suggest improvements. Support automation and digitization initiatives in collaboration with IT and operations.

Training and Development

Deliver training to DP World branches, customers, and suppliers on project-related systems and processes. Ensure operational teams are prepared to manage accounts post go-live.

Your key qualifications:

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 4-7 years of experience in logistics, freight forwarding, or supply chain operations, with proven exposure to customer implementation or project execution. Experience in managing projects or customer accounts, ideally within an international logistics environment. Solid understanding of freight forwarding processes and operational requirements. Familiarity with EDI and API integration standards and supply chain visibility tools. Strong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively. Proficiency in process documentation, SOP preparation, and project reporting Strong interpersonal and communication skills, with the ability to liaise with both internal stakeholders and customers. Problem-solving mindset with the ability to identify issues and propose solutions. Fluent in English; additional European languages are an advantage.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.



With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.



We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.



What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.



DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.



We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.



The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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