Job Description

The

Junior Supply Chain & Customer Service Coordinator

will provide, under an apprenticeship, daily operational support to the Supply Chain & Customer Service department. He / She will contribute to production planning follow-up, raw material procurement, and customer order management. The apprentice will work closely with the supply and Customer service team and will play a key role in ensuring smooth operations as well as providing support in the management of both suppliers (CMOs) and customers.

KEY TASKS & RESPONSIBILITIES

Supply Chain / Production (CMOs)

Support the follow-up of production orders with Contract Manufacturing Organizations (CMOs). Collect and consolidate production and delivery data. Monitor planning confirmations and update schedule changes. Contribute to tracking KPIs such as OTIF and delivery performance.

Procurement / ERP - MRP

Complete purchasing data and follow purchase orders for raw materials in the ERP system. Update inventory data and ensure stock accuracy. Support MRP runs by preparing purchase recommendations. Assist with administrative follow-up on receipts and discrepancies.

Customer Service

Enter and confirm customer orders in the ERP. Manage Orders processing with the Third-Party logistics provider and be a key contact for daily activities (pick&pack, warehousing and logistics). Coordinate with the Third-Party logistics country-specific rework of finished products, when applicable. Ensure efficient Customer order process and products reworking processes according to Quality & Regulatory requirements. Monitor shipments and proactively update customers on order status. Handle routine requests related to lead times, transport, or documentation. Support Supply Chain on operational activities upon request. Communicate to Quality department any potential complaint or non-conformity. Lead and manage projects, within scope of activities working with cross-functional teams, as may be required, including, but not limited to, for 1- Transport optimization, 2- launching new products and new countries, and 3- Third-Party logistics provider's "system transition". Generate reports on metrics as requested. SAP key user for Sales

CANDIDATE'S PROFILE

Ongoing bachelor's degree in Supply Chain, Logistics, International Trade, or equivalent. First internship experience in supply chain, procurement, production, or customer service - ideally within the pharmaceutical or medical device industry. Knowledge of ERP systems (SAP, Oracle, or equivalent) and good command of Excel. Professional English (written and spoken) for daily interactions with international partners. Strong organizational skills, attention to detail, and ability to manage priorities. * Team player with a proactive mindset and willingness to learn.