Job Description

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Commercial Operations and Omnichannel Technology Manager (m/f/d)
Location: Zug, Switzerland
Gilead is a research-based biopharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. The company strives to transform and simplify care for people with life-threatening illnesses around the world.
Gilead Sciences Switzerland Sarl is renowned for its innovative products, start-up culture, lean teams, and the deep expertise of its people. Our teams work in an agile, nimble manner within a fast-paced, high-accountability environment. The Swiss operation is a key contributor among the subsidiaries in the European Region, with impressive perspectives in existing and future therapeutic areas.
Position Overview: We are seeking a motivated and open-minded Manager Commercial Operations, specializing in technical support and implementation of omnichannel marketing tools, as well as managing variable cross-functional projects. This role will play a significant part in designing, implementing, and maintaining new ways of working and using different channels of communication and customer engagement to impact the success of Gilead Sciences in the Swiss pharmaceutical market.
The Manager, Commercial Operations and Omnichannel Technology, will report to the Director, Commercial Operations.
Key Responsibilities:
Omnichannel and Digital Excellence:

• Advance the digital roadmap for Gilead Switzerland, educating and inspiring the organization to adopt and integrate digital activities into daily practice.
• Serve as the omnichannel subject matter expert, advising the organization on utilizing digital and other channels to increase customer engagement.
• Manage, plan, and review the operational effectiveness of campaign implementations, focusing on omnichannel, sales-force effectiveness, and new digital marketing methods.
• Provide analytics for all channels and measure the impact of digital initiatives with actionable recommendations.
• Interact with relevant international stakeholders and collaborate with a peer group of digital and omnichannel experts within the region.
• Train and support the affiliate in new technology implementation (e.g., AI tools, new CRM systems, Salesforce Marketing Cloud).
• Act as a liaison manager to global digital IT from a local commercial perspective to enable efficient customer engagement.

Digital Tools Development and Maintenance:

• Collaborate with business units for concept creation and lead the implementation of online marketing and digital engagement projects, including technical solutions like apps, digital platforms, and AI services.
• Serve as the digital point-of-contact between headquarters and the local organization.
• Administer CRM systems, including the implementation of new concepts and upgrades.
• Implement and test new tools and functionalities of commercial support systems like Veeva, Salesforce.com and others.
• Support the Director Commercial Operations with business analytics and strategic or cross-functional projects.

Qualifications:

• Academic degree with an emphasis in Business Administration, Marketing, digital Media or communication.
• Significant experience in the pharmaceutical or med-tech industry.
• In-depth knowledge of omnichannel marketing and its technical support.
• Experience in managing digital vendors and project teams.
• Proficiency in using analytical tools and solving complex technical projects.
• Demonstrated excellence in project management and effectively managing multiple projects and priorities in parallel.
• Experience in Sales force effectiveness is highly appreciated.
• Proven communication skills, with the ability to efficiently and productively communicate both orally and in writing in English.
• Ability to recognize and interpret business issues/opportunities and recommend solutions.
• Full responsibility for the accuracy, reliability, and timelines of deliverables.
• Ability to effectively communicate technical and qualitative information to non-technical executives through interpersonal, verbal, and written channels.
• Advanced MS Excel skills required, with knowledge of other tools appreciated (e.g., PowerBI, PowerPoint, Power Query).
• Experience in administration and management of CRM systems (Salesforce.com) and SFMC is a plus.
• Most importantly we appreciate a hands-on, positive and reliable "can-do" mindset.

Why Join Us: Gilead Sciences Switzerland Sarl offers a great opportunity to start a new career in a cross-functional organization and find your future in the regional or even global organization. If you are willing to overperform and achieve the next level in a highly dynamic and successful player in the pharmaceutical industry, do not hesitate to contact us.
Our values:

• Integrity (Always doing the right thing)
• Teamwork (Collaborating in good faith)
• Excellence (Working at a high level of commitment and capability)
• Accountability (Taking personal responsibility)
• Inclusion (Encouraging diversity)

Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.