Job Description

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world's major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.
MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).
MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People--ultimately fostering a sense of Family within the Company.
With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.
Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.
In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.
Do you recognize yourself? Then come work with us and be part of MSC's family!
Posizione
As Product Owner for Dynamics 365 Customer Insights & Events Management, you will own the strategic direction, value delivery, and continuous evolution of the organization's customer data and event-driven engagement capabilities. You will act as the primary authority for product vision, prioritization, and feature outcomes across the product. This role goes well beyond traditional business analysis. You will be accountable for end-to-end product ownership, balancing business strategy, platform capabilities, data-driven decision-making, and delivery execution. You will work closely with senior stakeholders across commercial, marketing, technology, and data to ensure the product enables meaningful customer insights, scalable engagement, and measurable business value.
The ideal candidate brings a strong product mindset, deep hands-on knowledge of Dynamics 365 Customer Insights, and the ability to lead confidently in complex environments--acting simultaneously as a trusted strategic advisor and a delivery-focused product leader.
Product Owner - Customer Insights & Events Management
Key Responsibilities
Product Strategy & Vision

• Own and evolve the product vision and value proposition for Dynamics 365 Customer Insights and Events Management.

• Translate enterprise commercial and marketing objectives into a cohesive, scalable product strategy.

• Define how segmentation, consent, journey orchestration, customer profiles, and event lifecycle management should operate across the organization from a product-first perspective.

• Ensure alignment between product vision, business outcomes, and platform capabilities.

Backlog Ownership & Product Alignment

• Act as the single point of accountability for product backlog prioritization and scope decisions.

• Define and maintain high-quality user stories, acceptance criteria, and data requirements that reflect both immediate needs and long-term roadmap goals.

• Balance stakeholder demands with platform constraints, technical dependencies, and value delivery.

Product Leadership & Solution Design

• Serve as the subject-matter authority for Dynamics 365 Customer Insights & Events Management.

• Guide capability adoption, maturity progression, and platform evolution, with a strong preference for native and scalable solutions.

• Partner closely with architects, developers, and data teams to ensure solution designs align with product intent and long-term sustainability.

• Provide clear direction in ambiguous or complex scenarios.

Delivery & Value Realization

• Lead the product lifecycle from ideation through deployment and adoption.

• Ensure configurations for segmentation, real-time journeys, consent, and event workflows follow best practices and product standards.

• Accept delivered features against defined outcomes and quality expectations.

• Lead complex issue resolution, root cause analysis, and continuous optimization efforts.

Continuous Improvement & Roadmap Ownership

• Monitor product performance, data quality, user adoption, and business impact.

• Identify opportunities for optimization, automation, and innovation.

• Own and contribute to the long-term roadmap for Customer Insights & Events Management, defining priorities and sequencing initiatives based on value.

• Stay informed on Dynamics 365 roadmap developments and assess relevance for the organization.

Knowledge, Skills & Experience

• Bachelor's degree in Computer Science, Business, Marketing Technology, or equivalent practical experience.

• Strong hands-on expertise with Dynamics 365 Customer Insights (Data & Journeys) and related CRM or marketing automation platforms.

• Proven experience as a Product Owner, Product Manager, and Business Analysis, delivering complex platform capabilities in a fast-paced environment.

• Deep understanding of customer data models, identity resolution, segmentation logic, consent management, and event-driven engagement.

• Demonstrated ability to engage and influence senior stakeholders and translate strategic objectives into executable product outcomes.

• Strong communication, facilitation, and decision-making skills.

• Experience working in Agile delivery models; familiarity with Azure DevOps is a plus.

• A proactive, ownership-driven mindset with high autonomy and accountability.

What we offer
We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.
Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Skills Required