Job Description

Product Quality & Recovery Manager 80-100%
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
St. Gallen
Employment type
Full Time Permanent
Department
Sales & Commercial
Deadline
2025-07-31
You already applied for this job.
Candidate profile (title) What you need to know
Candidate profile (text) - Default language As a Product Quality & Recovery Manager, you will be responsible for leading and developing a team that ensures top-quality products, minimizes waste, and maximizes cost efficiency. Your focus will be on maintaining high customer satisfaction while driving sustainability efforts within the store.
2-3 years of leadership experience in a retail or commercial environment.
Strong understanding of customer behavior in an omnichannel setting.
Expertise in product quality, safety, and recovery processes.
Knowledge of merchandising techniques and how to create a commercially attractive As-Is area.
Familiarity with IKEA's product range, IT systems, and sustainability principles.
Business-oriented mindset with a focus on driving profitability and operational efficiency.
Ability to prioritize tasks and work under pressure in a high-volume retail environment.
Strong analytical and problem-solving skills to improve processes.
Excellent communication ability in LOCAL LANGUAGE and English and good interpersonal, influencing skills.
A collaborative mindset, with the ability to work cross-functionally.
Key responsibilities (title) A day in your life with us
Key responsibilities (text) Lead, coach, and develop the Product Quality & Recovery team with a strong customer-first mindset.
Ensure all functions understand and contribute to product quality, safety, and recovery processes.
Act as an ambassador for customer product experience, ensuring all quality and safety deviations are reported timely.
Oversee the efficient management of the As-Is area, promoting a circular economy and reducing waste.
Establish effective blocking and sales stop processes to prevent defective or recalled products from reaching customers.
Set and track department goals, continuously identifying opportunities for improvement.
Implement common working methods, tools, and processes to optimize product quality, safety, and recovery.
Promote IKEA's sustainability and environmental commitments, ensuring all waste is properly managed.
Develop team members and create a succession plan for future leadership roles.
Local section (title) Does it sound like it could be something for you?
Local section (text) Our way of saying thank you:

• 28 vacation days (based on a 100% workload)
• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
• Very attractive social benefits
• 15% staff discount on your purchase - in every Swiss IKEA store
• You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
• Free parking facilities
• Unlimited access to the LinkedIn learning platform
• Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
• Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.
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That was a lot of information. We'd love to find out more about you. Just click on "Apply now" and off you go.
We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!