Job Description

Lugano / Via Ferruccio Pelli 1
Do you maintain a clear overview even in hectic times and work efficiently and precisely? Do you know how to navigate the complexities of different stakeholder groups with a confident and friendly demeanor? For our location in Lugano, we are immediately seeking a Receptionist & Cash Services Associate (100%). If this sounds like you, please read on.

What would your role be?

Serve as the first point of contact, providing a professional and welcoming experience for visitors and clients Manage reception operations, including meeting room coordination, calls, emails, and internal mail distribution Support client meetings and internal/external client events as needed Ensure the reception area is well maintained, organized, and representative of the company Provide cash desk services, handling transactions accurately and in line with company procedures Manage cash holdings, security safe, and treasury-related activities, ensuring compliance and daily controls Assist with administrative tasks such as expense reporting and business travel arrangements

What are we looking for?

Completed professional training in hospitality, services, or a comparable field, ideally within a high-end or financial services environment Several years of experience in reception, client-facing, or telephone services, preferably in an international banking or corporate setting Fluent written and spoken Italian and English; additional languages are a strong advantage Confident PC user with solid knowledge of MS Office and modern communication tools Highly service-oriented, reliable, and discreet, with a professional appearance and manner Strong organizational skills with a structured, independent, and precise approach to work Resilient team player with diplomatic skills, able to handle demanding clients and adapt flexibly across locations when required

What do we offer?

Top Lugano location with collaboration spaces. All the latest technology to help you excel and advance. Agile environment in how we think, the way we work and our trust for each other. Flat hierarchy with collaboration at all levels.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we're committed to long-term thinking and sustainability.


Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don't meet all the criteria, we encourage you to apply if you're enthusiastic about the role.