Job Description

Company Description
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn... and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +650'000 clients, through our performant and secured digital platforms.
Our +1200 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Have a look behind the scenes by checking on Instagram.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don't be shy, apply!

We are seeking a Manager for our Relationship Management Team within the South Africa Desk at Swissquote Switzerland. Reporting to the Head of Business Development South Africa, this role oversees a team of Relationship Managers and Assistants and is responsible for driving revenue growth while building and maintaining long-term relationships with institutional clients, including asset managers, trustees, banks, and brokers.
Key responsibilities
Operations management:

• Develop and maintain strong relationships with institutional clients, understanding their needs and delivering tailored financial solutions.
• Implement, monitor and analyze performance data to identify improvement opportunities.
• Collaborate with various internal departments to ensure relationship management and sales objectives align with broader business goals.
• Identify and pursue new business opportunities.

Team Management:

• Leadership & Team Development

• Lead, support, and inspire your team of Relationship Managers and Assistants.
• Foster a positive, motivating work environment where employees feel valued and connected to the team and organization.
• Promote collaboration, trust and cohesion among team members.
• Escalate potential conflicts to senior management and/or your HR Partner as needed.
• Support employee development through training, mentoring, coaching, and career advancement opportunities.
• Hiring & Onboarding

• Lead the recruitment process in collaboration with your Talent Acquisition Partner.
• Ensure new hires receive a comprehensive introduction to the team, the organization, its culture, policies, and their specific responsibilities.
• Performance Management

• Set clear performance expectations, provide ongoing feedback, conduct performance reviews, and address performance issues proactively.
• Manage underperformance processes in alignment with senior management and your HR Partner.

Qualifications

• 8+ years of experience in relationship management and sales, ideally within the financial services industry.
• Strong leadership capabilities with proven experience motivating and guiding teams of Relationship Managers and Assistants.
• Solid understanding of financial products and services, relationship management, institutional sales processes and deep knowledge of industry trends and regulations.
• Experience working with or within the South African financial sector.
• Ability to perform effectively under pressure in a fast-paced environment.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Fluency in English and German is essential.

Skills Required