Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Join Thermo Fisher Scientific Inc. and play a key role in advancing world-class client services in the pharmaceutical and life sciences industry. We are seeking an exceptionally skilled Senior Client Services Project Manager to lead our most complex strategic projects and studies. This is an outstanding opportunity to drive flawless execution of high-impact projects while collaborating with a diverse and ambitious team!
Key Responsibilities:

• Independently lead, support and manage the delivery of all technical and service aspects of the most complex strategic projects and studies for clients.
• Determine the preliminary design of the study will full responsibility to achieve results.
• Acts as a connector within the company, collaborating and coordinating with all internal departments and direct contact with external customers.
• Initiate the involvement of appropriate internal and external customers, ensuring continuous communication and high standards of work.
• Leads and/or attends Project Meetings at a Fisher Clinical or customer site, representing the business at kick-off meetings.
• Leads and Facilitates customer teleconferences, visits and audits, providing timely customer reports and updates.
• Collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting
• Ensure revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Leads, participates in, and coordinates cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer satisfaction.
• Applies GXP in all areas of responsibility
• Train, mentor and lead new colleagues within and across the team.

Project Management

• Independently manage a large, complex project portfolio or multiple client projects, planning and delivering at all project stages.
• Structures projects in line with client strategy by demonstrating an entrepreneurial approach; optimize processes to identify needs, defines resources requirements, track performance and identifies improvement opportunities.
• Develops methods to proactively identify, monitor, and evaluate project challenges and partners with cross functional teams to identify solutions and deliver positive outcomes. Mentor other team members on project resolution.
• Pro-actively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance.
• Possess extensive understanding of customer contract terms and conditions; skilled in negotiation skills and techniques and coaches others in effective contract management.

Client Relationship Management

• Perform and interpret comprehensive need analyses reflecting an understanding of the customer's target market and value proposition.
• Demonstrate detailed knowledge of Thermo Fisher's solutions portfolio and industry and capable of articulating how Thermo Fishers' value proposition is superior to competitive offerings.

Technical Knowledge

• Demonstrates advanced technical capabilities and strong expertise in site processes, industry requirements, and problem solving.
• Manage project efficiently in different systems to provide accurate forecasting information to core team, leadership and the client. Maintains accountability for individual and team outcomes.
• Proactively advances the efficiency and effectiveness of work processes, procedures, and outputs.

Project Management Leadership

• Collaborate effectively, build effective business relationships and brings new or alternative perspectives forward to overcome challenges.
• Crafts S.M.A.R.T. objectives and forms a realistic action roadmap with timelines.
• Assumes leadership role on projects as appropriate, manage and support cross-functional teams to be successful, and strategically plans effective timelines for timely completion.

Key Requirements:

• Education: Bachelor's Degree or equivalent experience.
• Years of Experience: 6+ years of experience in client facing project management within the pharmaceutical and/or life sciences industry preferred; experience with clinical trials preferred but not required. 4 years experience if holding an advanced degree.