Job Description

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.


The Senior Customer Representative Oncology will be responsible for the Western and Southern Switzerland (Romandie & Ticino) territories and reports into the National Sales Manager within the Oncology Business Unit.

Responsibilities:

Sales Performance and Targets:

Achieve agreed sales, productivity and performance targets within the assigned sales territory.

Customer Relationship Management:

Build, develop, and maintain strong relationships with targeted customers. Understand the unique needs and challenges of customers in various healthcare settings. Provide competent, professional, and timely product support. Collaborate with healthcare professionals to develop co-created solutions that improve patient outcomes including but not exclusively through educational events on scientific advances, patient journey related initiatives, patient access and support programs. Gain insight into your customers' communication preferences and utilize a customized omnichannel communication approach.

Key Account Management:

Serve as the primary point of contact and advocate for key accounts within the organization, ensuring their needs are understood and prioritized. Develop a deep understanding of our key centre's needs, goals, challenges and address them with personalized support and customized solutions. Implement strategic account plans with specific objectives and action steps. Collaborate closely with all departments of the company to coordinate resources and efforts in serving our key customers. Continuously track and measure key account performance metrics to drive growth and ensure continued success.

Territory Management:

Continuously track and measure key account performance metrics to drive growth and ensure continued success. Continually refine targeting and segmentation to disproportionately invest time with the most important current and prospective customers. Ensure effective territory administration, including daily maintenance of administrative systems and timely processing of business expenses. Conduct thorough pre-call planning before customer engagements and set clear objectives for each interaction to maximize effectiveness. Organize local sponsorship initiatives and events in line with business unit priorities and budget constraints. Ensure diligent monitoring and control of allocated budgets and expenses associated with respective tactics.

Collaboration and Ways of Working:

Ensure alignment and effective communication with territory colleagues and relevant members of the cross-functional team to understand, drive and maximize results. Foster a collaborative environment by actively engaging in team discussions, sharing best practices, customer insights, learnings and contributing to the organization's collective success. Recognize and embrace the value of diverse backgrounds, perspectives, and experiences, fostering a culture of diversity, equity and inclusion.

Data Analytics and Digital Tools:

Stay at the forefront of the evolving communication channels and use digital tools to effectively enhance communication and engagement with customers beyond the traditional face-to-face channel e.g. AI supported activity planning. Leverage market research, sales and marketing data and other business intelligence provided through BI platforms to make informed decisions on time allocation and focus on high-potential opportunities. Utilize a CRM system for effective documentation, communication, strategic market analysis and prioritization of actions.

Market Knowledge and Competitive Intelligence:

Participate in meetings, congresses, educational events, training courses to acquire deep knowledge of our data. Continuously monitor market trends, competitor activities, industry developments to enhance market knowledge, share insights with internal teams for informed decision-making and aligned business efforts. Leverage competitive intelligence to identify sales opportunities, mitigate potential threats and support the development of compelling value propositions for customers.

Compliance & Ethics:

Complete all work in accordance with our companies' compliance standards, SOPs, and applicable local laws.

Your Profile:

Minimum of a Life Science, Business degree, or equivalent relevant qualification. Paramedic or nursing qualification, or country-specific medical sales accreditation (e.g., SHQA). Proven track record of successful sales experience in the pharmaceutical industry, preferably within specialty care; commercial experience in Oncology is an advantage. Demonstrated history of high achievement in relevant fields. Fluent in French and English, residing in Western Switzerland; proficiency in German and Italian is a plus. Customer-oriented with a proactive approach to meeting needs. Assertive, sociable, independent with strong communication and relationship-building skills. Results-driven with a strong growth mindset focused on continuous improvement. Skilled at influencing stakeholders and driving action plans within matrix, cross-functional teams. Strong problem-solving, project planning, and analytical skills.

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.

THE COMPANY

Our Company has had a presence in Switzerland since 1963. With a regional office and manufacturing/packaging facility, Lucerne is considered the center of operations. Approximately 1,000 people work collaboratively at the four Lucerne locations (Tribschenstrasse, Citybay, Schachen and Kriens). A fifth location has been established in Zurich, aimed at accelerating the development and commercialization of many of our company's medicines and vaccines, which supports our mission to save and improve lives around the world.


We are proud to be certified as a "Top Employer Switzerland" and "Top Employer Europe" showing the company's commitment to our employees and the community around us.


The Switzerland Head Office of our company's Swiss Subsidiary is based in Lucerne's city centre. Located in the heart of the city, employees work collaboratively across many departments including commercial, market access, medical affairs, clinical research, regulatory affairs, and policy & communications.


Current Employees apply HERE


Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

N/A

Required Skills:

Account Management, Account Management, Adaptability, Budget Management, Business, Business Intelligence (BI), Cross-Functional Teamwork, Customer Communications, Customer Engagement, Customer Experience Management, Customer Relationship Management (CRM), Customer Service, Customer Value Management, Data Analysis, Digital Analytics, Diversity and Inclusion (D&I), Ethical Compliance, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Sales, Oncology Sales, Order Processing, Product Knowledge, Product Prioritization {+ 4 more}

Preferred Skills:

Job Posting End Date:

08/9/2025

A job posting is effective until 11:59:59PM on the day

BEFORE

the listed job posting end date. Please ensure you apply to a job posting no later than the day

BEFORE

the job posting end date.

Requisition ID:

R357794