Job Description

The IT Supporter is the first point of contact towards internal customers regarding service requests and incidents, active and effective partner in problem solving.



In this role, the supporter reports directly to the head of ISS.



Tasks



Professional leadership in IT support Handle incoming incidents according to the valid procedures and policies Perform root cause analysis and implement fixes on server-side applications and services Close cooperation with 2nd level support in order to understand the operation of applications and problem solving procedure Handle incoming customer inquiries and manage interactions (calls and e-mails) in a professional manner Execute monitoring and implement new requirements from the business with our monitoring system Collaborate with internal teams to ensure system stability, security, and performance Fulfill and follow-up on service requests Incident tracking and professional support

Requirements



At least 5 years of professional experience in IT support, with strong communication skills and the ability to mentor junior team members Shall have generic IT knowledge (Unix / Linux or Windows) and eagerness to deepen it ITIL knowledge is preferred Openness towards customers, listen to them with appreciative mindfulness Ability to professionally react even in the hardest conversations, make the customer feel their issue will be resolved Experience supporting network infrastructure (VPN, firewalls, routers) Fluent and professional English communication skills both verbally and written, basic / conversational German is considered a plus

Why Join Us?

Fides Treasury Services AG is a global leader in multibanking and SWIFT Service Bureau solutions, providing software and outsourcing offerings for international cash management. We offer the opportunity to work in a mid-sized company with an international footprint, a great team spirit, attractive employment conditions, and flexible working arrangements in terms of time and location. If you are a positive personality with a "can-do" attitude and are looking for an exciting new challenge, we look forward to hearing from you!