Job Description

Bei Roche kannst du ganz du selbst sein und wirst fur deine einzigartigen Qualitaten geschatzt. Unsere Kultur fordert personlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du fur das, was du bist, wertgeschatzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl personlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zahlt.


Die Position
As a Senior Scientist PMQ, you will act as an escalation point for non-routine product complaints. This role will develop and update company complaint and inspection procedures to ensure the capture and investigation of complaints. A Senior Scientist PMQ maintains and analyzes problem logs to identify and report recurring issues to quality assurance management and product development. This position will document and track contact information, report issues and problems in accordance with company guidelines and external regulatory requirements, and may collaborate with other internal groups to respond to product inquiries and issues.


The OpportunityAccountable for timely handling and resolution of individual cases (inquiries, complaints, potential reportable and safety issues) per ISO Quality System requirements. Conduct investigations, experimental design, and data analysis to resolve cases, potentially consulting senior team members as well as ensure comprehensive risk assessments for product quality issues and timely communication of quality-related information to relevant organizations. Collaborate with global/local functions to derive appropriate measures from cases, including workarounds, and support product teams with case information for documentation updates. Participate in on-boarding and mentoring new employees, contributing to knowledge transfer for new products from project phases as well as create and approve notifications and ensure efficient laboratory organization and compliance with laboratory policies, including equipment inspections and documentation. Support audits, inspections, regular reporting, quality reviews, and CAPA tasks to enhance on-market product quality, performance, and process optimization. Contribute to cross-team meetings and projects, provide guidance to less experienced colleagues, and potentially act as a proxy for the Principal role and perform additional duties as assigned to meet PMQ goals and objectives, ensuring continuous improvement, compliance, and customer satisfaction. Permanently optimizes processes in order to increase quality and efficiency standards.

Who you areYou have a Bachelors in life sciences or related fields required. You have an advanced degree in Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences is preferred. You have 3 years of work experience in a technical product support role, research and development setting, technical customer support role, product complaint handling or related function. You are proficient in technical writing. Proficiency in English, with strong communication and intercultural skills, working autonomously with minimal supervision.


Preferred Knowledge, Skills and Abilities

Hands-on experience is preferred. Industry experience with Customer Support, field technical support, and face to face customer support and training. Related core laboratory field technical support may also be considered. Demonstrate solid critical thinking and problem solving skills with a positive and creative attitude and approach. Demonstrate collaborative mind-set and ability to manage and foster stakeholder relationships and expectations. Demonstrate good laboratory practices. Demonstrate good communication skills: verbal, writing, presentation, technical writing.

We are very much looking forward to your application, especially with regard to future job opportunities in this field.


Wer wir sind
Eine gesundere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und fur zukunftige Generationen. Durch unser Engagement werden uber 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgefuhrt. Wir ermutigen uns gegenseitig, neue Moglichkeiten zu erkunden, Kreativitat zu fordern und hohe Ziele zu setzen, um lebensverandernde Gesundheitslosungen zu liefern.


Gemeinsam konnen wir eine gesundere Zukunft gestalten.


Roche ist ein Arbeitgeber, der die Chancengleichheit fordert.