Job Description

Zurich / Genferstrasse 8
Are you passionate about the financial world and is your goal to make every client satisfied? We are looking for a motivated and detail-oriented individual to join our E-Banking Support Service Line Team. In this role, you will play a vital part in delivering exceptional support for our e-banking services while assisting clients with their inquiries.

What would your role be?

Guide clients through the e-banking enrollment process, ensuring a smooth and efficient setup. Address specific client questions related to e-banking functionalities, such as password resets, transaction inquiries, and account access issues. Investigate and resolve client issues in a timely manner and provide step-by-step solutions to clients. Work closely with the IT department to identify and report system bugs and technical issues affecting client experience.
Collaborate with fellow team members toknowledge and best practices for client support. Participate in team meetings and training sessions to stay updated on product changes and service improvements. Identify opportunities to enhance the client support experience and suggest process improvements. Stay informed about industry trends and emerging technologies related to e-banking.

What are we looking for?

Completed banking apprenticeship with 2-3 years of relevant support experience, preferably in client-facing roles (e.g., e-banking support or as a traditional Front-Office Assistant). Outstanding interpersonal skills and a genuine passion for engaging with clients, consistently delivering on Vontobel's Client Experience Standards. Detail-oriented, adaptable, and proactive with a hands-on approach; a collaborative team player with a strong commitment to continuous learning and development. The position requires your presence at our Zurich offices, where you will collaborate closely with team members and contribute to a dynamic, hands-on work environment. Fluent in both German (C2) and English with excellent communication skills; proficiency in additional languages is a plus.

What do we offer?

Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch. Friendly, diverse team in an open-office space with dancing walls. All the latest technology to help you excel and advance. Agile environment in how we think, the way we work and our trust for each other. Flat hierarchy with collaboration on all levels. Campus feeling and collaborative spirit.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we're committed to long-term thinking and sustainability.


Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don't meet all the criteria, we encourage you to apply if you're enthusiastic about the role.


Do you want to be Vontobel?