Job Description

adesso stands for IT excellence and therefore also for excellent development opportunities for all adessi. We grow together and learn from each other - on our projects, as a team and with outstanding training opportunities. We have IT at heart, the industry at heart and the success of our customers at heart. Because successful business is the result of innovative ideas, sustainable strategies and smart IT solutions. This always involves people who want to make a difference and simply do it. We design and build software that inspires our customers. In projects that challenge us. And in an environment that we enjoy, where success is created together and everyone feels comfortable.
WHAT YOU CAN MOVE
We are seeking a highly skilled ServiceNow Expert to join our team. The ideal candidate will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to optimize IT service management (ITSM) and business processes. You will collaborate with cross-functional teams to drive digital transformation and automation initiatives.

• Design, develop, and configure ServiceNow applications, modules, and workflows.
• Implement ITSM, ITOM, ITAM, SecOps, HRSD, or other ServiceNow solutions based on business needs.
• Develop and maintain ServiceNow integrations with third-party tools and applications.
• Customize and script ServiceNow applications using JavaScript, Glide, and REST/SOAP APIs.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Maintain and optimize existing ServiceNow implementations, ensuring best practices and compliance.
• Troubleshoot issues, perform root cause analysis, and implement corrective actions.
• Provide technical guidance and training to internal teams and end-users.
• Stay updated on new ServiceNow features and enhancements to drive innovation within the organization.

HOW YOU SUCCEED

• Proven experience as a ServiceNow Developer/Consultant/Administrator.
• Strong expertise in ServiceNow ITSM, ITOM, ITAM, SecOps, HRSD, or other modules.
• Hands-on experience with JavaScript, Glide API, ServiceNow Flow Designer, and Business Rules.
• Experience in developing ServiceNow integrations using REST, SOAP, and MID Server.
• Familiarity with UI/UX design for ServiceNow portals and dashboards.
• Strong problem-solving skills with the ability to work independently and in a team.
• Certificates: ServiceNow Certified System Administrator (CSA) or relevant certifications (CIS, CAD, etc.) are a plus.
• Knowledge of Agile methodologies and ITIL frameworks is preferred.
• Fluent in German is mandatory for location Zurich, Bern or Basel

OPPORTUNITY PROVIDER - WHAT MAKES ADESSO SPECIAL
Our promise: You will feel at home with us! Collegial, collaborative and on an equal footing - we live exchange, team spirit and respectful interaction. We value diversity and different perspectives just as much as you as a person. This and much more stands for our very special sense of togetherness. There's even a word for it: adessi.

• Learn and grow with us: we support your continuous development with over 400 training courses and our digital learning platform.
• Experience real team spirit: joint events (e.g. ski weekends and the annual eduCamp training trip), welcome days and company runs strengthen our team spirit and allow you to be part of the team from the very beginning.
• Commitment that is rewarded: Your commitment pays off - with bonuses for recommendations, lectures, thesis supervision and attractive benefits via our corporate benefits portal.

Our culture and the way we work together are characterized by mutual appreciation, recognition and support. This unites us - even when working from home. Part-time work is possible by arrangement (80-100%). We have once again been voted one of the best employers in Switzerland! Our extensive training program and a transparent career level model for everyone ensure that your development with us never stands still. Because growing together and creating opportunities is programmed into our DNA.
Contacts
You will like it here with us! Apply now directly online. adesso Schweiz AG // Recruiting // T +41 58 520 97 03 //