Team Performance Training Manager Apac (m/f/x 100%)
Schaffhausen, Switzerland
Job Description
\\nEntreprise :
Richemont
Description du poste :
To support our Direct-to-Customer Team at IWC Schaffhausen HQ Office in Schaffhausen, we are looking for a
TEAM PERFORMANCE TRAINING MANAGER APAC
(M/F/X - 100%)
Reporting to IWC\\\'s Global Head of Team Performance Training, the Team Performance Training Manager is responsible for the creation, organization, and implementation of training for IWC Direct-to-Customer (DTC) staff in our Asian markets. Frequently traveling to IWC markets globally, you will take responsibility for supporting our Point of Sales (POS) in achieving their ambitious targets regarding sales and customer experience. You will also support at global events such as Watches and Wonders as well as local ones organized by the markets you are responsible for.
Start: November 2023
Duration: Permanent
YOUR MISSON AT IWC.
IWC offers a challenging working environment: the company\\\'s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.\\n \\n \\n \\n \\n \\n
Richemont
Description du poste :
To support our Direct-to-Customer Team at IWC Schaffhausen HQ Office in Schaffhausen, we are looking for a
TEAM PERFORMANCE TRAINING MANAGER APAC
(M/F/X - 100%)
Reporting to IWC\\\'s Global Head of Team Performance Training, the Team Performance Training Manager is responsible for the creation, organization, and implementation of training for IWC Direct-to-Customer (DTC) staff in our Asian markets. Frequently traveling to IWC markets globally, you will take responsibility for supporting our Point of Sales (POS) in achieving their ambitious targets regarding sales and customer experience. You will also support at global events such as Watches and Wonders as well as local ones organized by the markets you are responsible for.
Start: November 2023
Duration: Permanent
YOUR MISSON AT IWC.
- Analyzes DTC KPIs of the network and derives conclusions on needed actions in collaboration with DTC Department
- Creates 360\\xc2\\xb0 action plan for POS and collaborates with local DTC and POS management regarding execution
- Travels to local markets and spends significant time at POS level to support with action plan implementation
- Coaches POS (management) staff about KPI management, sales target achievement, relationship building, CRM, and customer experience
- Creates comprehensive training and coaching programs for DTC staff on all levels - Training and coaching efficiency is measured by boutique KPIs and Customer Experience evaluation result
- Develops and delivers training on Selling Ceremony, brand, and product
- Supports local markets with the organization and execution of large-scale \"Grand Training\" seminars
- Collaborates with the CXE Department to foster the roll-out of My Copilot learning app
- Actively contributes to the development of new training and coaching concepts
- Extensive experience in physical Retail (experience in call centers would be a plus), ideally in a management role
- Open personality with great communication skills that likes to connect with people
- Very good public speaking skills
- Verbal/written proficiency in English and Korean or Japanese or Chinese (Mandarin)
- Willingness to travel globally up to 75% of the time
IWC offers a challenging working environment: the company\\\'s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.\\n \\n \\n \\n \\n \\n
\\n \\n Jobeo\\n \\n
\\n
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Job Detail
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Job IdJD1601357
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSchaffhausen, Switzerland
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EducationNot mentioned