Job Description

Objective of the job

The Administration & operation executive is responsible for providing excellent service and support to the International Sales Team, Distributors and Customers in the territory assigned to him/her. Main tasks are:

Order handling

Customer Management

Sales Team support

Liaise with all necessary departments regarding ongoing business, to ensure proper customer service across the line.

Tasks & Responsibilities:

All tasks will be performed accurately and promptly. Optimal customer satisfaction is the primary goal.

Order handling:

Order entry

Returned product handling

Consignment- and car stock management

In case of limited product availability coordinate product allocation and backorder handling

Customer Management:

Key contact and support for customers worldwide (your accounts as well as accounts of colleagues when absent)

Maintain history and traceability files for all customers

Co-ordinate new customer approval process

Maintain and control prices in system

Manage and maintain distributor contracts

Single point of contact for incoming complaint reports. Will coordinate further complaint handling upon receipt Complaint form.

International Sales Team Support:

Support the International Sales Team with up to date customer information, data, reports, etc.

Sales Centre Support:

Support the Sales Centre by means of providing customer data for reports, analysis etc.

Cooperation with all necessary departments:

Administration & operation executive is familiar with all aspects of order handling, including credit lines, shipping requirements, regulatory requirements, QA requirements etc.. Administration & operation executive will liaise with all applicable departments to get things done. Pro activeness is key and will take the lead when required.

Quality:

Perform function in accordance with QMS & ISO requirements.

Requested profile

College level education

Minimum of 5 years' experience in a Customer Relations function in an international environment.

An excellent level of business English (oral, written) is required.

Experience with Exact or another ERP system is a must as well as experience with Windows Office.

Team player

Customer driven

Able to work independently

Strives for excellence

Excellent communication skills

Transparent and open personality

flexible; reallocates time/resources quickly in response to changed circumstances.

Job Type: 100%

Pay: CHF69'000.00 - CHF80'000.00 per year

Application Question(s):

How many years experience do you have in a Customer relations function? Have you worked in an International environment? Do you have experience with Exact or other ERP systems? Are you comfortable with fully on site working?
Work Location: In person