Job Description

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.



What actually makes a grand hotel? It is ahead of its time, creating and nurturing traditions. Would you like to develop your own traditions and strengthen the positioning of your department as a sporty, inviting, warm, and refreshingly uncomplicated 5-star hotel?

Do you have an eye for detail and work creatively and independently?



To support our front office team, we are looking for you as Assistant Front Office Manager starting in December 2025.
Key Responsibilities


Direct management of reception activities, such as baggage handling, checking arrivals, guest services, ensuring compliance with all department standards and processes, focusing on guest requests and satisfaction. Review and optimization of workflows, processes, and standards. Personnel deployment control for the best possible service quality and effectiveness at the front office. Including development, training, and future planning for employees. Maximizing revenue (REVPAR) through optimal control of room allocation, group blockings, package sales, late charges, double occupancy, and upselling. Welcoming and seeing off VIP guests and accompanying them to their rooms. Building relationships and providing personal assistance during the guest's stay. Identifying training opportunities for department staff and ensuring that training is carried out. Assisting in the preparation of the annual front office budget and manning guide. Working within budget guidelines. Ensuring that the team and yourself have up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures. Performing administrative tasks, attending relevant meetings, conducting meetings, writing reports and memos. Skills, Knowledge and Expertise


Completed training in the hotel industry and several years of experience in the upscale hotel industry and as a manager Professional competence, creativity, and attention to detail, as well as a very high awareness of quality Experience with budget and FO-related report creation Structured and organized way of working Keen interest in team-oriented work Very good German and English skills; additional language skills are an advantage Benefits


Live and work in the heart of the Engadin Alps A wide range of creative opportunities A pleasant working atmosphere in a young and dynamic team International career prospects and development opportunities Outstanding employee benefits in all Kempinski hotels, among others Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant Free use of the in-house daycare center for employees' children Monthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses Internal "Feel Good Committee" to help shape all welfare issues About Grand Hotel des Bains Kempinski St. Moritz


An icon of alpine glamour.



Grand Hotel des Bains Kempinski is the most glamorous gateway to St Moritz, offering timeless European luxury in a breath-taking mountain setting. Its celebrated alpine spa, impeccably styled suites, and award-winning restaurants draw guests and gastronomes from around the world, while its location at the foot of the legendary Hahnensee ski run offers unrivaled access to the slopes of the Engadin Valley.



A seasonal property, our employee experience caters to the adaptable hotelier who values a more flexible and dynamic lifestyle. With four months on in the winter and summer seasons, our employees enjoy the opportunity to travel, study, or take on international assignments in the offseason. In addition to a diverse suite of learning programs, including culinary workshops under our Michelin Star chef, we encourage our employees to truly take in their St. Moritz experience with complimentary ski and snowboard lessons, access to housing, and fitness facilities, and an array of organized social activities. Surrounded by natural beauty, living and working in St. Moritz is a luxury in itself. This magical setting provides the perfect stage for Kempinski's beautiful performance, and yours.

Department

Rooms Division, Front Office & Guest Services

Employment Type

Seasonal - Full Time

Location

Switzerland - St. Moritz

Workplace type

Onsite