\\n An Exhilarating Opportunity

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of front office innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts \\xe2\\x80\\x93 the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services \\xe2\\x80\\x93 after all, FIVE knows how to throw an exceptionally good party!

\"This is unashamedly about luxury,\" - Daily Mail.

Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurich\\\'s stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE\\\'s hallmark musical stylings \\xe2\\x80\\x93 including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE\\\'s signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich\\\'s wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike.

Watch out for FIVE LUXE, JBR

Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool - and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for \\xe2\\x80\\x98FIVERs\\\' that constantly flock to FIVE from around the globe to enjoy the brand\\\'s bespoke entertainment offerings.

So, stay tuned!

The Team

Our front office team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests\\\' needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime.

The Candidate

As a bellman intern,you will join a committed front office team, driven with the intent of delivering \\xe2\\x80\\x98FIVE-star\\\' guest experiences to an international diaspora in the heart of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think \\xe2\\x80\\x98on your feet\\\' during changing situations is also essential.

You\\\'ll work closely with the management team to develop constantly evolving service goals.

Key Responsibilities

• Be knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city to provide accurate information.
• Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe, and free of traffic always.
• Retrieve guest items from cars, busses and vans using safe handling techniques. Navigate bell cart through public areas and guest room corridors.
• Require physical stamina to stand, carry and walk continuously for duration of shift.
• Ensure that all luggage are retrieved and loaded/unloaded to/from correct vehicle with guest, always re-confirm that correct number of luggage are loaded/unloaded before allowing the vehicle to move.
• Ensure that luggage are tagged, delivered/picked-up promptly to/from correct rooms.
• Escort guests to rooms or outlets, when escorting to rooms, point out emergency escape routes before entering guestroom.
• Visually inspect cleanliness, functionality, safety and any unusual situation in the public areas and report to concerned department.
• Keep public areas and luggage room clean and always organized. Maintain all equipment in good working order.
• Record all guest requests and follow up promptly.
• Take and deliver accurate and timely guest messages.
• Take endorsement from previous shift and follow up on any outstanding matters. Ensure that matters needing follow-up are endorsed to succeeding shift.
• Ensure that hotel\\\'s policy relating to fire, grooming, hygiene, health, safety, rules and regulations are understood and adhered to.
• Responsibly use available systems and equipment at Front Office including PMS (Property Management System), internet, trolleys, etc.

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement
• Team-spirited colleagues

What We\\\'re Looking For

• Hands-on approach with a \\xe2\\x80\\x98can-do!\\\' work attitude
• Commitment to delivering exceptional guest services with a passion.
• Excellent verbal communication, interpersonal and leadership skills.
• Good level of English, German is a plus
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Must be highly organized and energetic and possess the ability to get the job done.
• Perfect grooming, always on a neat and tidy appearance
• Eligible and willing to work in Dubai, UAE
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

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