Customer KPI Analyst Job in Coopers iET AG

Customer Kpi Analyst

Home Office, CH, Switzerland

Job Description

................

For our client from the insurance sector based in Zurich, we are looking for an experienced and motivated Customer KPI Analyst.

Your task:

Drive customer-centric insights that support cross-functional stakeholders Lead the automation and AI-based transformation of customer KPI reporting Manage the end-to-end process of customer KPI data: collection, maintenance, modelling, forecasting, and reporting Deliver timely, accurate KPIs for business reviews, target setting, and ad hoc strategic needs Ensure seamless data flow between internal platforms and reporting systems Translate data into actionable business recommendations Integrate customer KPIs with financial data to enhance business relevance Maintain a central, accessible KPI database and align reporting with the business calendar Support scenario planning and predictive modelling efforts Stay current on best practices in customer metrics, automation, and analytics

Your profile:

5-8 years of experience in data analytics with a focus on customer KPIs Degree in Business, Data Science, Psychology, Behavioural Science, or a related field Proven ability to translate analytics into business impact Hands-on experience with AI-driven automation and reporting solutions Advanced knowledge of data tools (e.g. Excel, SPSS) and statistical techniques High attention to detail and data accuracy Experience in international, cross-cultural environments Ability to connect customer and financial performance metrics Strong communication and stakeholder management skills * Fluent in English

Beware of fraud agents! do not pay money to get a job

MNCJobs.ch will not be responsible for any payment made to a third-party. All Terms of Use are applicable.