Job Description

• Drive customer-centric insights that lead to meaningful actions by providing training, guidance, and expert support across the organization.
• Lead the transformation of KPI reporting through automation and AI, aligning deliverables with business priorities.
• Oversee end-to-end management of Customer KPI data-including collection, maintenance, forecasting, and automated reporting-for business reviews, strategic planning, HR, Finance, Investor Relations, and ad hoc needs.
• Convert complex analytical findings into clear, actionable business recommendations.
• Ensure accurate and seamless data integration and automation across internal platforms.
• Conduct forecasting, scenario planning, and modeling to anticipate trends and guide decision-making.
• Link customer KPIs with financial performance data, using advanced analytics and AI tools to enhance strategic relevance.
• Maintain an accessible, well-structured KPI database for use by stakeholders.
• Create and manage an annual Customer KPI reporting calendar aligned with business cycles, investment milestones, and decision points.
• Stay up to date with evolving best practices in customer metrics, automation, AI, and analytics, and apply these to improve our client's customer initiatives.

Essential Skills & Qualifications:

• Strong enthusiasm for data analysis, automation, and turning insights into impactful actions tailored to stakeholders.
• 5-8+ years of experience translating analytics into business outcomes, with a strong track record in managing customer KPIs.
• Hands-on experience with AI-powered automation and reporting solutions.
• Proficient in analytical tools (e.g., Excel, SPSS, or similar) and statistical methods (e.g., modeling, correlation).
• High attention to detail and commitment to data accuracy.
• Comfortable working in global, cross-cultural teams.
• Proven ability to connect customer data with financial metrics for strategic value.
• Strong time management and ability to deliver under pressure and tight deadlines.
• Excellent skills in analytics, communication, and stakeholder engagement.
• Bachelor's or Master's degree in a relevant field (e.g., Business Administration, Data Science, Psychology, Behavioral Science, Customer Experience, or Change Management).
• Fluent in English.

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Published: 04. August 2025 Start date immediately Languages Fluent in English Job-No: 7040
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