Job Description

Location: Zurich, Zurich, Switzerland
Job ID: R0099792
Date Posted: 2025-07-11
Company Name: HITACHI ENERGY LTD
Profession (Job Category): Quality Management
Job Schedule: Full time
Remote: No
:
The opportunity
Hitachi Energy is a global leader in power transmission and distribution.
Our Service unit provides worldwide after-sales support for generator
circuit-breaker (GCB) systems and gas-insulated switchgears (GIS),
including training, installation, commissioning, scheduled maintenance,
value-added services and troubleshooting.
Are you passionate about quality and problem-solving? Do you thrive in
an international environment and enjoy working with diverse cultures?
As the Customer Quality Assurance Manager, you will perform root
cause analysis to enhance product reliability and support our customers
in safely operating their equipment. If you have solid qualifications in
quality assurance, a passion for high voltage and a proven track record
in problem solving, this is your opportunity to shine
How you'll make an impact
Lead in-service failure analysis in GIS and GCB Equipment
Lead, execute and document Root Cause Analysis utilizing the
disciplines of problem solving
Communicate and present findings, mitigation actions and
recommendations to customers to increase their equipment reliability
Improve and foster adherence to quality assurance processes
Apply and demonstrate the value of lean methodology in quality
assurance
Provide technical clarifications for product issues internally and
externally
Support customers in troubleshooting
Travel readiness globally (up to 30%)
Your background
Bachelor's or master's degree in electrical/mechanical engineering,
with knowledge of electrical power systems
Min. 5 years' experience in quality or R&D functions
Product knowledge of GIS and GCB
Fluent in English; German and other languages are a plus
Strong communication skills and cultural sensitivity and experience handling customer-facing quality issues
Strong negotiation skills
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
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