Job Description

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .

:

Customer Success Engineer - Fluence Digital EMEA

Reports to

: Senior Director EMEA & Global Nispera Product Leader, Fluence Digital


The

Customer Success Engineer (CSE)

is a hybrid technical-customer-facing role responsible for ensuring that customers obtain maximum value from Nispera, our APM platform.


The CSE combines deep understanding of renewable/BESS asset performance, strong analytical skills, and customer-centric communication to drive adoption, resolve technical issues, and deliver actionable performance insights.


This role acts as the primary technical advisor for strategic accounts and collaborates closely with Sales, Product, Engineering, and Finance teams.


The role requires someone with the programing/scripting capabilities as there will be the requirement to generate reports, process data, perform asset integration and analyze performance. This is typically done in tools such as Python.


The role will require cross function collaboration within the company, the primary areas of responsibility are as follows:

Supporting Client Success

:


Perform analysis of client data to underline the value our digital products provide.


Lead the technical onboarding of new assets (data integration, configuration, validation).


Train customers on APM functionalities, performance KPIs, dashboards, and workflows.


Monitor the health of data feeds and support troubleshooting with internal and customer engineering teams.


Support customers in embedding the platform into their operational processes.

Supporting Business Development & Sales Engineering

:


Provide technical explanation and technical demonstration to clients and new opportunities.


Collaborate with internal and external IT teams to digitally integrate assets.


Support RFx opportunities.

Customer Technical Support & Escalation Management

Act as the technical point of contact for customer issues related to data, integrations, alarms, and analytics.


Coordinate with Engineering to triage issues and ensure timely resolution.


Provide clear communication to customers regarding status, timelines, and impact.

Collaborate with Product and Software Engineering

:


Capture customer needs, pain points, and feature requests.


Collaborate with Product Management to refine requirements and test new features.


Provide structured feedback to improve analytics, visualizations, and workflow tools.

Internal training and knowledge share

:


Support training for new members to the team.


Provide knowledge update sessions and experience sharing.


Skills, knowledge and experience a candidate would bring to the role:


Bachelor's degree of greater in Mechanical, Electrical, Electronic or Renewable Energy Engineering (comparable experiences or other accreditations would be considered) Experience in a related industry. Knowledge of wind, solar or storage renewable energy generation Experience with using data analysis and visualization tools Experience in programming/scripting preferably Python Experience with SQL Competent with core Microsoft products such as Word, Excel and PowerPoint Organized, able to prioritize workloads identify execution risks and report on progress to management Articulate, capable of translating complex ideas and technology into clear descriptions for non-technical audiences. Collaborative, able to manage internal and external stakeholders enabling a strong team environment. Passionate about learning, and tackling new and exciting technical challenges Fluent in English, Spanish and/or German a bonus.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.