Job Description

Chenot Palace Weggis is the flagship of the Health Wellness Retreat globally active Chenot Group located directly on Lake Lucerne. For almost 50 years, the company has specialised in the areas of health, wellness and luxury hotels. The core approach of our Health Wellness is based on the application of the famous Chenot Method, which, in synergy with the Chenot diet, stimulates body and mind to detoxify and activate the self-healing powers. At Chenot, we practise Classical Western medicine as well as Chinese medicine.
Located at the foot of the Swiss Alps, the Chenot Palace in Weggis has 97 rooms and suites, a restaurant and a tea lounge. The medical spa covers an area of 5,000 m and is equipped with state-of-the-art technology to support the Chenot Detox programmes.
Become now a part of our young, dynamic and international team.
Tasks & Challenges

• Supervise and support the Front Office team to ensure smooth, efficient, and personalized guest check-in and check-out experiences.
• Managing high volumes of guest arrivals and departures during peak periods while maintaining personalized service.
• Act as a main point of contact for VIP guests, handling special requests, and ensuring personalized service is delivered consistently.
• Ensure daily shift handovers are smooth, detailed, and effective.
• Monitor the accuracy of guest billing and resolve any discrepancies.
• Conduct daily briefings, provide updates on occupancy, VIP arrivals, and other critical information.
• Handle guest complaints or service issues, ensuring resolution that upholds the hotel's reputation.
• Ensure that all Chenot policies, procedures, and quality standards are consistently adhered to.
• Drive upselling initiatives to maximize hotel revenue opportunities.
• Prepare operational reports and represent the front office management team in departmental meetings.
• Representation of the Assistant Front Office Manager (AFOM) and Front Office Manager (FOM) during their absence, ensuring continuity of leadership, decision-making, and high operational standards.

Opportunities & Perspectives
We are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting pre-opening environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department from scratch and make a difference. You benefit from personal and professional development and various company related incentives.
Qualifications & Competences

• Front Office - Experience of minimum two years in a similar luxury environment
• Cordial host with an excellent understanding of service
• First experiences in leadership, passionate about coaching and training of team members
• Ambitious with the spirit to exceed expectations, work ethic with a strong attention to detail
• Team spirit, helpful, friendly, and open personality
• Flexible and conscientious
• Excellent organisation skills and maintaining an overview even in stressful situations
• Strong decision-making skills with the ability to think clearly and calmly under pressure.

Chenot Palace Weggis
Das Chenot Palace Weggis ist das neue Health Wellness Retreat in der Schweiz und zugleich das Flaggschiff der weltweit tatigen Chenot (HC International AG). Seit fast 50 Jahren hat sich das Unternehmen auf die Bereiche Gesundheit, Wellness und Luxushotels spezialisiert. Der Kernansatz unserer Health Wellness basiert auf der Anwendung der beruhmten Chenot-Methode, die in Synergie mit der Chenot-Diat Korper und Geist zur Entgiftung und Aktivierung der Selbstheilungskrafte anregt.