\\n Vorwerk International & Co. KmG belongs to the German family-owned company Vorwerk that has been operating in Wuppertal for 140 years. From the strategic head offices in Wollerau SZ, the Kobold and Thermomix divisions are managed.

We are an international company offering to our employees and sales advisors a wide variety of prospects. The successful direct sales concept, fascinating well-known brands as well as long-term perspectives form perfect conditions for dedicated people to take the opportunity to actively shape their future with us.

More @ vorwerk.com

What are we looking for?

You will be responsible for the realization and implementation of the Advisor & Customer Service strategy by evaluating and implementing central state-of-the-art technologies, processes and methodologies in close cooperation with global and local stakeholders to continuously improve advisor and customer satisfaction along the entire customer journey, drive efficiency and support quality measured against core KPIs.

Job Responsibilities

• Identifiy operational potential to drive efficiency, quality & customer satisfaction across the markets and leverage them through suitable processes and methods
• Define structured system and process requirements in alignment with the service strategy direction to address potential that cannot be leveraged directly
• Accompany the evaluation processes for new systems regarding administration, user-friendliness, impact potential and ensure successful implementation
• Project Owner for our central customer service management tools (e.g. Zendesk), owning the product roadmap and being member in certain IT projects
• Drive process improvements based on customer centric KPIs and ROI analysis
• Part of a global service community and enable the responsible country managers to use tools to their full potential to drive customer satisfaction, quality and service efficiency
• Define and ensure compliance with our global service standards

Your Profile

• Minimum of 5 years work experience in a customer service multi-channel environment with experience in administering a customer contact software or a customer ticketing system
• At least 2 years of experience working with the quality management systems COPC, Six Sigma or a comparable high industry standard for contact center management
• Experience with tools such as SAP, Jira, the configuration of ACD systems or ServiceNow is a plus.
• Demonstrated technical acumen with an understanding of technology solutions and driving service experience and efficiency and potential tradeoffs
• Proven track record in an agile setup of fundamental system rollouts and implementations
• Ability to work with data from different sources (e.g. telephone systems, e-mail management, CRM tools) with strong analytics skills
• Curious about new technologies and developments and having the ability to actively shape and drive change
• Strong interpersonal and communication skills with the ability to build, foster and nurture relationships with a range of people spanning
• Fluent in English and ideally another language

What we\\\'ll offer you

We are an international, by Kununu as top company 2023 awarded employer, offering various prospects to our employees and sales advisors. The successful direct sales concept, fascinating well-known brands, and long-term perspectives form perfect conditions for dedicated people to take the opportunity to shape their future with us actively. Our benefits include:

• Very international and multicultural business environment
• New, modern, and ergonomic offices
• Parking available and close public transportation connections
• Flexible working hours
• Home office possibility (part time)
• Profitable pension fund
• Individual benefits to choose from like, contribution to public transportation, parking, extra vacation days, company products, bike/ e-bike, sports equipment
• Own fitness room
• Free coffee and fruits

Moreover, since April 2021, Vorwerk International is a certified Fair-ON-Pay company as we want to underline our ongoing commitment to equal pay between women and men.
Read more about it here: https://fair-on-pay.com/certified-companies/

We are looking forward to getting to know you and will be happy to answer any further questions you may have. Please apply by using the green link (JETZT BEWERBEN), which directs you to the recruitment tool.

Your Contact

Vorwerk International Co. & KmG
Verenastrasse 39
8832 Wollerau

We encourage people to reignite their passion every day. Become enthralled too - Passion on!

• Melissa Bikmaz
• Head of People & Culture

Karrierenetzwerke

KONTAKT

Gerne stehen wir Ihnen bei Fragen und Anregungen zur Verf\\xc3\\xbcgung.

SOCIAL MEDIA

Finden Sie uns in sozialen Netzwerken

KUNDENSERVICE

Sie haben Fragen zu einem Produkt? Hier finden Sie eine \\xc3\\x9cbersicht unserer Kundenservices.

EINKAUF

Finden Sie hier Lieferanteninformationen und Kontaktdaten unserer Einkaufsabteilung.\\n \\n \\n \\n \\n \\n

\\n\\n Vorwerk\\n \\n\\n

\\n