Job Description

Ivy Partners est une societe de conseil Suisse qui contribue a l'evolution des entreprises dans leurs enjeux strategiques, technologiques et organisationnels.


Notre objectif aujourd'hui est d'offrir a nos collaborateurs une carriere qui contribuera positivement a leur epanouissement et a leur bien-etre, en les faisant monter en competences et en leur offrant de reelles perspectives d'evolution.

En tant qu'

Incident Manager

chez IVY Partners, vous serez en charge de :

+ At least 5 years' experience in banking environment
+ Good technical knowledge, understanding of IT infrastructure and banking applications
+ Good knowledge of IT Service Management processes (ITIL certification would be an advantage)
+ General understanding of banking activities and operations
+ Excellent communication and interpersonal skills, able to take coordination role in stressful situations and to convey complex information clearly to both technical and non-technical stakeholders
+ Established problem solving skills with the ability to quickly understand issues and come up with ideas
+ Client servicing oriented able to manage relationships with various IT and business stakeholders
+ Team-player, taking ownership and working in a collaborative way

Key responsibilities

+ Overseeing the management of the highest priority incidents; ensuring appropriate handling and supporting IT teams from their identification to their resolution.
+ Acting as the primary point of contact in Major Incidents resolution process; ensuring transverse coordination among technical teams (incl. task force conduct), managing end-to-end communication and liaison with Business Lines as well as Tech management.
+ Managing the in-depth review of Major Incidents; supporting Tech managers in root cause analysis, impact assessment and definition of improvement actions; ensuring their presentation at the IT incident committee with Tech top management.
+ Maintaining close relationship and regular interactions with stakeholders in Business Lines; conducting IT Production State Review meetings and providing KPIs, thematic analysis as well as incident reports.
+ Ensuring the coordination of Problem Management activities; supporting Tech managers in the definition of relevant actions to prevent incident recurrence, ensuring a proactive follow-up until their implementation and regularly reporting on their progress.
+ Promoting incident and problem management practices and supporting teams in their proper application.
+ Conducting initiatives regarding process simplification and automation.

Ivy, c'est aussi :

La bienveillance |

Soucieux de nos employes, nous leur garantissons un environnement favorable ou chacun est valorise et se voit offrir des formations et des perspectives d'evolution en Suisse ou a l'international.

La confiance |

Travailler avec nous, c'est developper un partenariat fonde sur la confiance, le professionnalisme et la transparence a chaque instant.

L'innovation |

Nous garantissons une transformation numerique efficace grace a l'innovation technologique couplee a la creativite.

La responsabilite |

Le collectif est a la base de tout ce que nous entreprenons, et nous prenons cette responsabilite au serieux en mettant tout en oeuvre pour avoir un impact positif.

Rejoindre Ivy,

c'est prendre part a une aventure stimulante a chaque instant ! Merci d'envisager de nous rejoindre, nous sommes impatients d'en savoir plus sur vous !