Job Description

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
Are you highly organized and thrive in fast-paced environments? As an Intraday Coordinator, you will oversee real-time call center operations, ensuring service levels and KPIs are met. You'll proactively monitor performance, manage agent resources, and coordinate with internal stakeholders to keep daily operations running smoothly.
YOUR CHALLENGE:Real-Time Monitoring & Queue Management Agent Performance & Skill Management Stakeholder Liaison & Coordination Data Analysis & KPI Review Time & Attendance Tracking

YOUR SKILLS:Previous experience in real-time monitoring, workforce management, or call center coordination (preferably in a telecommunications environment) for at least 2 years Strong analytical skills with the ability to interpret performance data quickly and Excellent communication and coordination skills across multiple stakeholders Proficient in workforce management and real-time monitoring tools and Ability to work under pressure and make rapid operational decisions Understanding of call center metrics (AHT, SL, ASA, shrinkage, occupancy, adherence) Familiarity with agent skill-based routing and multi-queue environments Flexible, detail-oriented, proactive and strong organizational and multitasking abilities Must have Language Skills: Fluent in German and English (international Team, Peers and Stakeholders)


At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with Advance - Gender Equality in Business. We've also been awarded the Swiss LGBTI label and Fair-ON-Pay Advanced certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future!
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Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
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