\\n Job title - Sales Support Coordinator - Personal Care (f-m-d)

Location - Kaiseraugst, Switzerland.
Job model - Hybrid

As Sales Support Coordinator you support the GKAM\\\'s PC with operational & routine administrative tasks and to coordinate internal stakeholder interactions related to day-to-day activities as well as projects and customer events. All with the purpose to create more customer excellence and allow the GKAM\\\'s PC to focus on strategic and mid/long term development of their accounts.

At DSM-Firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your mission

• Support GKAD with data collection and reporting activities
• Administrative support to GKAM\\\'s:

• Reoccurring tender events
• Quotation input and keep it up-to-date
• Demand Planning
• Contract Monitoring
• Budget process
• Follow-up on delivery and payment status of specific/critical orders

• Liaise with Customer Care teams
• Liaise Collection teams
• Follow-up on allocation status of specific/critical products

• Liaise with Global & regional Commercial teams
• Liaise with Customer care teams
• CTR Claim entries and prepare follow-up communication
• CRM Case entries and prepare follow-up communication
• Follow-up on customer documentation & sample requests
• Coordinate customer notifications (product and/or documentation changes)
• Deputy & internally delegate incoming requests during GKAD & GKAM\\\'s absence (business trips, holidays)
• Support & Coordinate GKA large events (reporting, presentations, minute-taking, follow-ups, \\xe2\\x80\\xa6)

You bring

• At least 2-5 years\\\' experience of commercial assistant experience
• Commercial and customer excellence acumen
• Accurate with eye for detail
• Fluent in business English (verbal & written), Knowledge of French is a plus
• Understanding order-to-cash process / Global Commercial Guidelines
• Computer literacy MS Office and in depth mastering of (legacy-) DSM systems & tools: SAP, IBP, NWP, SharePoint, Power BI, CRM, CTR (and if delegated, pricing tools, flex-sheets, demand-planning, budget,\\xe2\\x80\\xa6)
• In depth knowledge and usage of sales working processes and rules
• Good understanding of the business and of the sales mission and roles
• Ability to develop and maintain good working relationship with clients (mainly back office)

We bring

• The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.
• A challenging and rewarding function embedded in a team of passionate professionals.
• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• A firm belief that working together with our customers is the key to achieving great things.

The application process
Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Lamiaa SAIF, Talent Acquisition Business Partner
(lamiaa.saif@dsm.com)

Equal Opportunities Commitment
DSM-Firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there\\\'s a place for everyone at DSM-Firmenich.
DSM-Firmenich is an Equal Opportunity and Affirmative Action Employer. DSM-Firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\\\'s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process.

Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world\\\'s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renewed science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet, dsm-firmenich is a Swiss-Dutch company, listed on Euronext Amsterdam, with operations in almost 60 countries and revenues of more than \\xe2\\x82\\xac12billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.\\n \\n \\n \\n \\n \\n

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