Job Description

Location:

Geneva, Switzerland

Start Date:

July 2025

Duration:

8 to 12 months (with possible extension)

Languages Required:

English & French

Contractual

Eligibility:

A valid full-time work permit for Switzerland is required

Role Purpose:

We are seeking a

Service Desk Specialist

to provide day-to-day IT support. This role serves as the key contact between IT and the business, ensuring smooth IT operations, user satisfaction, and proactive support. You will be involved in hands-on IT tasks as well as contributing to infrastructure-related projects in coordination with global teams.

Key Responsibilities:

Provide first and second-level support for end-user hardware and software (PCs, laptops, printers, phones, scanners, Microsoft Office, etc.) Coordinate with global teams (network, storage, servers, applications, etc.) to resolve dependent technical issues. Install, configure, and maintain IT equipment for users in Geneva. Monitor and manage tickets through ServiceNow (SNOW); ensure minimal backlog. Participate actively in IT and infrastructure projects impacting the Geneva site. Conduct patching, cabling, and support activities for DC and network teams. Maintain and regularly audit IT asset inventory. Ensure service delivery meets agreed SLAs. Escalate critical incidents and provide follow-up with suggested corrective actions. Offer team training and monitor performance for continuous improvement. Participate in internal BEA Team meetings and knowledge sharing sessions.

Key Performance Indicators (KPIs):

Timely and high-quality resolution of support requests. Minimal business disruption during support or implementation. High adherence to standardized processes. Accurate and up-to-date inventory management. SLA compliance and customer satisfaction.

Requirements:

Diploma or equivalent qualification in IT Support or a related field. Strong knowledge of Windows OS, Microsoft Teams, Outlook, and MS Office. Experience in IT service delivery, support, and incident management. Fluent in

English and French

(spoken and written). Familiarity with ServiceNow or similar ticketing systems. Ability to work independently and escalate when necessary.

Soft Skills & Competencies:

Strong communication and interpersonal skills. Customer-focused, proactive problem solver. Team-oriented and collaborative mindset. Ability to work under pressure and handle confidential matters with discretion. Creative thinker with a practical approach to IT challenges. Commitment to high standards of ethics and integrity.
Job Type: Freelance

Application Question(s):

Are you legally authorized to work in Switzerland? We must fill this position urgently. Can you start immediately?
Language:

French (Required) English (Required)
Work Location: In person