Job Description

TS Sales Switzerland- Trade Sales Account Manager (Associate / Vice President level)
As a TS Sales Switzerland- Trade Sales Account Manager (TSAM), you will hold the end-to-end responsibility for managing a portfolio of Trade* clients in the Swiss market. Acting as the primary point of contact, you will ensure seamless operational execution and relationship stewardship--driving consistency, scalability, and successful delivery of ING's full Trade Solutions offering.
You will be accountable for overseeing our Swiss Wholesale Banking clients' using ING's Trade Solutions throughout the lifecycle of deals won, with a strong focus on retaining and expanding existing business through in-contract sales.
Your role is pivotal in identifying upsell opportunities, optimizing solution performance, and maintaining high levels of client engagement.
You will work closely with the Switzerland TS Sales team as well as the Trade Sales Centre of Expertise and Central TSAM team in Amsterdam to ensure consistent execution, scalable delivery, and successful implementation of ING's Trade Solutions in the Swiss market.
*including Trade Finance Services - "TFS" (LC's, Guarantees, Collections), Supply Chain Finance "SCF" and Receivables Finance "RF", (ICRF, International Corporate Receivables Finance and TRPP, Trade Receivables Purchase Program)
The team
You will be on the TS Sales Switzerland - Trade Sales Account Management Team with a direct reporting line into the TS Sales Switzerland organization and a functional reporting line into the Global Head of TSAM.
Roles and responsibilities
As a TS Sales Switzerland - Trade Sales Account Manager, you will play a pivotal role in managing and growing a portfolio of Wholesale Banking Trade clients in the Swiss market, with responsibilities spanning the (operational) structuring and execution as well as focussing on revenue growth and strategic program development, including:

• End-to-end responsibility for servicing a portfolio of Wholesale Banking Trade clients, working closely with our Trade Sales Centre of Expertise Team and our central Operations Team
• Grow the income of your respective portfolio; TS Fee income and Net Interest Income (NII) by leveraging existing relationships
• Serve as the primary contact for your portfolio of Clients and act as escalation point for any incident or mismatches in the daily operational tasks and settlements
• Responsibility for structuring and implementing the operational setup for new Trade transactions, incl. onboarding of buyers and suppliers, refining the technical interface (formats), as well refining the operational setup to ensure for a smooth and automated daily processing
• Collaborate closely with the ING Hubs to drive operational excellence and ensure consistent, high-quality execution across Trade processes
• Participating in deal teams for new Trade client pitches and contributing to Request for Proposals (RfPs) to increase TS income
• Proactively conduct client reviews, monitor client revenues, and visit clients to discuss program performance, supplier onboardings campaigns or any other Trade related business
• Ensure appropriate communication with all internal stakeholders
• Fluent in English and French or German (verbal and writing)
• Ensure compliance with Know Your Client (KYC) guidelines.
• Identifying and acting upon process improvement opportunities

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
The ideal candidate combines deep industry expertise with strong commercial and operational capabilities, and demonstrates the following key skills and experience:

• Proven experience managing complex client relationships across international and multi-market environments, with a strong focus on delivering value in Trade Solutions and Transaction Services space
• Strong commercial drive paired with sound risk awareness, credit judgement, analytical skills and understanding of Wholesale Banking
• Deep understanding of operational workflows, scalable transaction banking systems, and account management best practices, including familiarity with ING Wholesale Banking (Trade) infrastructure
• Excellent interpersonal and communication skills, with the ability to engage effectively across seniority levels and maintain strong internal and external stakeholder alignment
• Self-motivated and organized, with the ability to prioritize tasks, take ownership, and work effectively in a deadline-driven environment.
• A proactive team player with a positive attitude, eager to learn, share knowledge, and contribute to a cohesive and client-focused team culture
• Higher education (Bachelor's or Master's) preferably in economics, accounting, or finance
• Excellent written English (near-native), with strong verbal communication; French and/or German are a plus

ONLY INTERNAL JOB APPLICATION WILL BE CONSIDERED

Skills Required